Optus - Welcome to Optus.com.au
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Hi there!
SERVICE TEMPORARILY UNAVAILABLE

We're making some improvements to our Systems - we aim to have the site back online soon.

Meanwhile:
  • Wanting to order a phone call 133 345
  • Recharge your Prepaid service
  • If you would like to change the rate plan your Prepaid service is on, please call 555 from your Optus Prepaid mobile.

Want to activate your SIM?

Please call 1300 132 207. Available 24 hours a day, 7 days a week.

Before you proceed with your SIM-swap, we recommend that you copy all the contacts and details saved on your current SIM card to another handset, or sync them to your computer. See our help and support for handset-specific instructions on how to do this.

Sorry we're offline. We'll be back soon!

The Optus My Account team

Personal Enquiries Number Operating Hours
Sales & Enquiries
Mobile 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
Home Phone 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
Internet 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
TV 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
 
Optus Customers & Billing
Mobile 1300 300 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
Mobile Pre-Paid 1300 555 002 24 x 7
Mobile Coverage Updates 1300 300 041 24 x 7
Home Phone 133 937 8.00am - 7.00pm Monday to Friday
8.00am - 5.00pm Saturday
(Closed public holidays)
Internet 133 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
TV 133 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
Calling Card Access 18 999
 
Customers Calling from Overseas
Mobile +61 2 9342 5678
 
Moving House
Mobile 1300 300 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
Home Phone 1300 555 241 8.00am - 7.00pm Monday to Wednesday
8.00am - 8.00pm Thursday - Friday
9.00am - 6.00pm Saturday
Internet 1300 555 241 8.00am - 7.00pm Monday to Wednesday
8.00am - 8.00pm Thursday - Friday
9.00am - 6.00pm Saturday
TV 1300 555 241 8.00am - 7.00pm Monday to Wednesday
8.00am - 8.00pm Thursday - Friday
9.00am - 6.00pm Saturday
 
Service Difficulties & Faults
Mobile, Home Phone & TV 131 344 24 x 7
 
Internet Technical Support
Dial Up Internet
1300 301 325 24 x 7
Broadband: DSL
1300 739 407 24 x 7
Broadband: Cable 1300 300 693 24 x 7
 
Optus Special Assistance Service
Fault rectification for those who have a medically certified life-threatening condition.
Find out more about OSAS.
133 937  
 
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Small Business Enquiries Number Operating Hours
All enquiries: Sales, Customers, Billing, General Enquiries and Moving House
Mobile 133 343 7.00am - 7.00pm Monday to Friday
9.00am - 6.00pm Saturday
Office Phone 133 343 8.30am - 6.00pm Monday to Friday
Internet
  - Dial-up/Web Hosting 133 343 24 x 7
  - OptusNet DSL 133 343 24 x 7
  - Optus Business Broadband 133 343 8:30am - 6:00pm
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Optus Business Enquiries Number Operating Hours
All Sales Enquiries 1800 555 937 9.00am - 5.00pm Monday to Friday
Customer Service 1300 300 314 8.00am - 8.00pm Monday to Friday
Service Assurance Support/ Technical Difficulties 1300 300 332 24 x 7
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Optus Wholesale Enquiries Number Operating Hours
All Enquiries 1300 300 221 8.00am to 8.00pm Monday to Friday
Careers @ Optus Number Operating Hours
Careers and Recruitment 1300 300 163 24 x 7
   
Optus World Stores Number Operating Hours
Optus World Stores 133 999
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TTY Access Number Operating Hours
Users with difficulty hearing can use our Teletypewriter service.
Mobile 1800 123 124  
Home Phone, Fixed Line, Internet & TV 1800 500 002  
Emergency TTY number 106  
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USB/Data Card Setup

 

Windows 2000/XP/Vista/7

Getting yourself up and running with Optus Wireless Broadband is as easy as 1 2 3.

USB Modem Setup

  1. Connect your Wireless modem to an available USB port on your computer. Note: If you are using the E220 modem, please use the supplied USB cable to connect the modem to your computer.
  2. Once connected, your USB modem will automatically check that the Optus Connection software has been installed onto your computer. IMPORTANT:The first time you connect the USB modem to your computer, the modem will automatically install all the necessary software including the Optus Connection software. This may take a few minutes. Please DO NOT interrupt the installation process by clicking on any desktop or system tray icons, during this installation process.
  3. Using the set up wizard, follow the onscreen instructions to complete the software installation. Then click Finish.
  4. Double click on the Optus Wireless Broadband Icon on your computer desktop to launch the Optus Connection software.
  5. The Optus Wireless software will locate the Optus network and will display the available network in the bottom left hand corner.
  6. Once the modem has located the Optus network, click on the CONNECT button.
  7. Congratulations, you are now connected to Optus Wireless broadband. Open your internet browser and start surfing the internet!

Data Card Setup

  1. If your Data Card came with an installation CD, insert it into the CD drive of your computer.
  2. If your Data Card does not come with an installation CD, insert the data card into a compatible PCMCIA port on you laptop.
  3. Your CD or Data Card will then install the Optus Connection software onto your computer. IMPORTANT: The installation of the software may take a few minutes. DO NOT interrupt the installation process or click on any desktop or system tray icons during this process.
  4. When instructed, follow the onscreen instructions to install the Optus software and complete the software installation.
  5. Once the software has been installed, double click on the Optus Wireless Broadband Icon.
  6. The Optus Wireless software will locate the Optus network and will display the available network in the bottom left hand corner.
  7. Once the modem has located the network, click on the 'Connect' button.
  8. Now, open your browser and start surfing the internet!


Optus Supplied Modems

If you have an Optus supplied Wireless modem, click the link modem model to down load the latest firmware, drivers and user manuals.

E1762 USB Modem
E160E USB Modem
E169 USB Modem
E220 USB Modem
E870 Data Card
PC Express Data Card
Globe Trotter Max Data Card





E1762 USB Modem

E1762 USB Modem

Dual Band is our 2100/900 MHZ network

User Guides

Device Firmware

  • PC: To upgrade the device the user must connect to a Windows based operating system running Version XP or later.
    • Latest device version 11.126.08.03.74
    • Check your device version
    • This update supports Windows 7, Windows XP, Vista32bit(X86), Vista64bit and Mac users
    • Download the latest Optus Connection software (To update the Optus Connection Software, you must have your Optus Wireless Broadband modem connected to your computer before you install the latest software.)

Operating System Client:

  • PC: To upgrade the client the user must connect to a Windows based operating system running Version XP or later. The OS Client for MAC users is inbuilt with the PC Client, once the executable file is run on the device; the client for both PC & MAC usage has been upgraded.
    • Latest client version 11.300.04.06.432
    • Check your client
      This update supports Windows 7, Windows XP, Vista32bit(X86), Vista64bit and MAC users
    • Download the latest Optus Connection software (To update the Optus Connection Software, you must have your Optus Wireless Broadband modem connected to your computer before you install the latest software.)



E160E USB Modem

E160E USB Modem

Dual Band is our 2100/900 MHz network

User Guides

Device Firmware

  • PC: To upgrade the device the user must connect to a Windows based operating system running Version XP or later.
    • Latest device version 11.609.10.02.432
    • Check your device version
    • This update supports Windows 7, Windows XP, Vista32bit(X86), Vista64bit and Mac users
    • Download the latest Optus Connection software (To update the Optus Connection Software, you must have your Optus Wireless Broadband modem connected to your computer before you install the latest software.)

Operating System Client:

  • PC: To upgrade the client the user must connect to a Windows based operating system running Version XP or later. The OS Client for MAC users is inbuilt with the PC Client, once the executable file is run on the device; the client for both PC & MAC usage has been upgraded.
    • Latest client version 11.300.04.06.432
    • Check your client
      This update supports Windows 7, Windows XP, Vista32bit(X86), Vista64bit and MAC users
    • Download the latest Optus Connection software (To update the Optus Connection Software, you must have your Optus Wireless Broadband modem connected to your computer before you install the latest software.)



E169 USB Modem

Optus USB Wireless Modem

User Guides

Device Firmware

  • PC: To upgrade the device the user must connect to a Windows based operating system running Version XP or later.

Operating System Client:

  • PC: To upgrade the client the user must connect to a Windows based operating system running Version XP or later. The OS Client for MAC users is inbuilt with the PC Client, once the executable file is run on the device; the client for both PC & MAC usage has been upgraded.
    • Latest client version 11.002.03.05.74
    • Check your client
      This update supports Windows XP, Vista32bit(X86), Vista64bit and MAC users
    • Download the latest Optus Connection software (To update the Optus Connection Software, you must have your Optus Wireless Broadband modem connected to your computer before you install the latest software.)



E220 USB Modem

Optus USB Wireless Modem

User Guides

Device Firmware

  • PC: To upgrade the firmware the user must connect to a Windows based operating system running Version XP or later.
  • MAC:

Operating System Client

  • PC: To upgrade the client the user must connect to a Windows based operating system running Version XP or later.
    • Latest client version 11.002.03.01.74
    • Check your client
    • This update supports Windows XP, Vista32bit(X86) and Vista64bit users
    • Download the latest Optus Connection software (To update the Optus Connection Software, you must have your Optus Wireless Broadband modem connected to your computer before you install the latest software.)
  • MAC:


E870 Data Card

870 image

User Guides

Device Firmware

  • PC: To upgrade the device the user must connect to a Windows based operating system running Version XP or later.

  • MAC:
  • Operating System Client

  • PC Express Data Card

    Optus PC EXPRESS Wireless Modem

    User Guides

    • PC: Install Guide
    • MAC:There are currently no guides available for this service.

    Device Firmware

    • PC: To upgrade the device the user must connect to a Windows based operating system running Version XP or later.

    Operating System Client




    Globe Trotter Max Data Card

    Optus PCMCIA Wireless Modem

    User Guides
    • PC & MAC: There are currently no guide available for this service

    Device Firmware

    • PC: To upgrade the device the user must connect to a Windows based operating system running Version XP or later.
    • MAC:
      • Follow above advice for PC to upgrade.

    Operating System Client