myZOO Homepage

Tailor your homepage with your choice of news, weather and sport. Check TV listings and your horoscope. It's simply up to you!

Homepage Header

At the top of every myZOO page are helpful shortcuts. The Header section lets you quickly navigate to the most popular categories, such as search, webmail and Help.


Modules and Content Categories

Access a wide range 'general topic' content categories and changeable modules. Each category (news, weather, TV & video) is regularly updated so you get the latest available information.


Personalising Your Content

Easily choose what content to display within certain modules such as news provider, current weather and horoscopes.


Sign In to Personalise

Signing in means you will be able to save changes you make to your myZOO homepage.

1. Sign In

You can sign in two different ways:

  • Enter your Optus Mobile Number and Password in the fields provided at the top left of your screen

    OR

  • Enter your Member Services Username and Password in the fields provided at the top left of your screen. Your Username is the first part of your Optus Email Address, for example, john.citizen in john.citizen@optusnet.com.au.

2. Sign Up

If this is your first time signing in to myZOO, then click the Sign Up link to set up your myZOO account.


Trouble Logging In?

If you are having trouble signing into the myZOO website, please check the following:
  1. You are using a valid Optus Internet Username and Password. Your Username is the first part of your Optus Email Address, eg: john.citizen in john.citizen@optusnet.com.au

    OR

  2. You are using a valid Optus Mobile Phone number and Password.

Forgot Your Password?

Forgotten your Optus Internet Password? Please contact Customer Service on 1300 301 325.

Forgotten your Optus Mobile Number Password? Reset your password at http://www.optuszoo.com.au/passwordreset

If you have an Optus Mobile Number and do not have a password, please go to http://www.optuszoo.com.au/register to register for myZOO.


Accessibility

The myZOO website offers a 'Text Version' option, to make the website more accessible to people with a disability. You can access this version by clicking the Text Version link that appears in the footer on all myZOO web pages.

Further information on accessibility is available on the Optus web site at www.optus.com.au/accessibility.

Further information about Optus' products and services for customers with a disability is available from Optus Disability Services (www.optus.com.au/disability).

Optus - Welcome to Optus.com.au
corner Optus logo
Hi there!
SERVICE TEMPORARILY UNAVAILABLE

We're making some improvements to our Systems - we aim to have the site back online soon.

Meanwhile:
  • Wanting to order a phone call 133 345
  • Recharge your Prepaid service
  • If you would like to change the rate plan your Prepaid service is on, please call 555 from your Optus Prepaid mobile.

Want to activate your SIM?

Please call 1300 132 207. Available 24 hours a day, 7 days a week.

Before you proceed with your SIM-swap, we recommend that you copy all the contacts and details saved on your current SIM card to another handset, or sync them to your computer. See our help and support for handset-specific instructions on how to do this.

Sorry we're offline. We'll be back soon!

The Optus My Account team

Personal Enquiries Number Operating Hours
Sales & Enquiries
Mobile 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
Home Phone 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
Internet 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
TV 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
 
Optus Customers & Billing
Mobile 1300 300 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
Mobile Pre-Paid 1300 555 002 24 x 7
Mobile Coverage Updates 1300 300 041 24 x 7
Home Phone 133 937 8.00am - 7.00pm Monday to Friday
8.00am - 5.00pm Saturday
(Closed public holidays)
Internet 133 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
TV 133 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
Calling Card Access 18 999
 
Customers Calling from Overseas
Mobile +61 2 9342 5678
 
Moving House
Mobile 1300 300 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
Home Phone 1300 555 241 8.00am - 7.00pm Monday to Wednesday
8.00am - 8.00pm Thursday - Friday
9.00am - 6.00pm Saturday
Internet 1300 555 241 8.00am - 7.00pm Monday to Wednesday
8.00am - 8.00pm Thursday - Friday
9.00am - 6.00pm Saturday
TV 1300 555 241 8.00am - 7.00pm Monday to Wednesday
8.00am - 8.00pm Thursday - Friday
9.00am - 6.00pm Saturday
 
Service Difficulties & Faults
Mobile, Home Phone & TV 131 344 24 x 7
 
Internet Technical Support
Dial Up Internet
1300 301 325 24 x 7
Broadband: DSL
1300 739 407 24 x 7
Broadband: Cable 1300 300 693 24 x 7
 
Optus Special Assistance Service
Fault rectification for those who have a medically certified life-threatening condition.
Find out more about OSAS.
133 937  
 
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Small Business Enquiries Number Operating Hours
All enquiries: Sales, Customers, Billing, General Enquiries and Moving House
Mobile 133 343 7.00am - 7.00pm Monday to Friday
9.00am - 6.00pm Saturday
Office Phone 133 343 8.30am - 6.00pm Monday to Friday
Internet
  - Dial-up/Web Hosting 133 343 24 x 7
  - OptusNet DSL 133 343 24 x 7
  - Optus Business Broadband 133 343 8:30am - 6:00pm
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Optus Business Enquiries Number Operating Hours
All Sales Enquiries 1800 555 937 9.00am - 5.00pm Monday to Friday
Customer Service 1300 300 314 8.00am - 8.00pm Monday to Friday
Service Assurance Support/ Technical Difficulties 1300 300 332 24 x 7
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Optus Wholesale Enquiries Number Operating Hours
All Enquiries 1300 300 221 8.00am to 8.00pm Monday to Friday
Careers @ Optus Number Operating Hours
Careers and Recruitment 1300 300 163 24 x 7
   
Optus World Stores Number Operating Hours
Optus World Stores 133 999
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TTY Access Number Operating Hours
Users with difficulty hearing can use our Teletypewriter service.
Mobile 1800 123 124  
Home Phone, Fixed Line, Internet & TV 1800 500 002  
Emergency TTY number 106  
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