Upgrade information

Optus Internet Security Suite is upgraded each year with new features and the 2010 version is now available to Optus Broadband customers.

Existing and new customers can upgrade to Security Suite 2010 by downloading the latest installer.

Before downloading please take the time to ensure your computer meets the system requirements for Security Suite 2010 and familiarise yourself with the new and improved features.

Minimum and recommended System Requirements

Microsoft Windows 7 and Vista

  • Processor: Intel Pentium 4 2GHz or higher
  • Memory: 1GB or more
  • Disk space: 800 MB free HD space (500 MB for Anti-virus only)
  • Display: 16-bit or more (65000 colors)
  • Internet Connection: An Internet connection is required in order to validate your subscription and receive updates

Microsoft Windows XP

  • Processor: Intel Pentium III 1Gz or higher
  • Memory: 512 MB or more
  • Operating System: Microsoft Windows XP SP2 or newer
  • Disk space: 800MB free HD space (500 MB for Anti-virus only)
  • Display: 16-bit or more (65000 colors)
  • Internet Connection: An Internet connection is required in order to validate your subscription and receive updates

Note: Optus Internet Security Suite is currently not compatible with Macintosh or Linux operating systems.

Latest features

Some of the new features in Optus Internet Security Suite 2010 include:

  • Windows 7 support
    The product can be natively installed on Windows 7.
  • New user interface
    The look and feel of the whole user interface has been renewed, and the main user interface has been completely redesigned. It simplifies many of the functions that the user can perform.
  • Automatic removal of malware
    The user is no longer prompted for actions when malware is found. Instead malware is automatically removed and the user is notified of this.
  • Virus and spyware history
    From Virus and spyware history, the user can see what has been done to viruses and spyware that have been found on their computer.
  • Scanning performance improvements without sacrificing security
    F-Secure's multi-engine protection has been upgraded to offer faster malware scanning and smaller memory usage while keeping the detection rate on highest possible level.
  • Browsing Protection
    Browsing Protection protects users from web-based malicious exploits and stops malware at the first point of infection.
  • DeepGuard Advanced Process Monitoring
    Many Trojans and malware try to infect the user's browser to steal information like passwords, bank credentials or even money from the user's online banking session. DeepGuard has been extended to provide better protection against these threats.
  • New Parental Control categories
    Support for three additional Parental Control categories has been added: Blogs, Forums, and Social networks.
  • Boot-up optimization
    Some components that are active during the boot-up phase have been re-designed to be less CPU intensive. This results in faster boot-up time.
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The Optus My Account team

Personal Enquiries Number Operating Hours
Sales & Enquiries
Mobile 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
Home Phone 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
Internet 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
TV 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
 
Optus Customers & Billing
Mobile 1300 300 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
Mobile Pre-Paid 1300 555 002 24 x 7
Mobile Coverage Updates 1300 300 041 24 x 7
Home Phone 133 937 8.00am - 7.00pm Monday to Friday
8.00am - 5.00pm Saturday
(Closed public holidays)
Internet 133 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
TV 133 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
Calling Card Access 18 999
 
Customers Calling from Overseas
Mobile +61 2 9342 5678
 
Moving House
Mobile 1300 300 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
Home Phone 1300 555 241 8.00am - 7.00pm Monday to Wednesday
8.00am - 8.00pm Thursday - Friday
9.00am - 6.00pm Saturday
Internet 1300 555 241 8.00am - 7.00pm Monday to Wednesday
8.00am - 8.00pm Thursday - Friday
9.00am - 6.00pm Saturday
TV 1300 555 241 8.00am - 7.00pm Monday to Wednesday
8.00am - 8.00pm Thursday - Friday
9.00am - 6.00pm Saturday
 
Service Difficulties & Faults
Mobile, Home Phone & TV 131 344 24 x 7
 
Internet Technical Support
Dial Up Internet
1300 301 325 24 x 7
Broadband: DSL
1300 739 407 24 x 7
Broadband: Cable 1300 300 693 24 x 7
 
Optus Special Assistance Service
Fault rectification for those who have a medically certified life-threatening condition.
Find out more about OSAS.
133 937  
 
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Small Business Enquiries Number Operating Hours
All enquiries: Sales, Customers, Billing, General Enquiries and Moving House
Mobile 133 343 7.00am - 7.00pm Monday to Friday
9.00am - 6.00pm Saturday
Office Phone 133 343 8.30am - 6.00pm Monday to Friday
Internet
  - Dial-up/Web Hosting 133 343 24 x 7
  - OptusNet DSL 133 343 24 x 7
  - Optus Business Broadband 133 343 8:30am - 6:00pm
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Optus Business Enquiries Number Operating Hours
All Sales Enquiries 1800 555 937 9.00am - 5.00pm Monday to Friday
Customer Service 1300 300 314 8.00am - 8.00pm Monday to Friday
Service Assurance Support/ Technical Difficulties 1300 300 332 24 x 7
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Optus Wholesale Enquiries Number Operating Hours
All Enquiries 1300 300 221 8.00am to 8.00pm Monday to Friday
Careers @ Optus Number Operating Hours
Careers and Recruitment 1300 300 163 24 x 7
   
Optus World Stores Number Operating Hours
Optus World Stores 133 999
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TTY Access Number Operating Hours
Users with difficulty hearing can use our Teletypewriter service.
Mobile 1800 123 124  
Home Phone, Fixed Line, Internet & TV 1800 500 002  
Emergency TTY number 106  
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