Getting Started

myZOO Homepage

The myZOO Homepage provides a fully featured content experience for all our customers. It provides a large selection of useful information such as latest news stories, weather forecasts, movie session times and reviews, horoscopes and even a TV Guide.


As an Optus Internet Customer you have access to the Optus email service. When you join Optus you are assigned one email address, and you have the option of setting up a total of 5. It is important to use your primary Optus email account as information such as changes to the service, announcements and Optus Newsletter are all sent to your Optus email account.

Managing your Internet Usage

The myZOO homepage provides the My Account section, which enables you to manage your account online and view your account usage.

Frequently Asked Questions (FAQs)

The FAQ page has an archive of many Frequently Asked Questions about Optus Internet and the myZOO homepage. It's a great place to find answers to questions most often asked by our Customers. To make it even easier to find your answers, the FAQs are presented in convenient topical sections.

Techno Translator

If you're tired of the technical mumbo-jumbo, and the sea of acronyms surrounding the Internet, the Techno Translator provides an easy way to discover what all of those strange terms mean.

Need More Help?

Finding extra help with Optus Internet is easy.

You can ask for assistance by email using the Customer Support Form or log in to My Account and click on the Telephone Support link to find telephone contact details.