Internet Safety

While the Internet can be a wonderful place, not all of the people who use it play by the rules. There are many threats to Internet users, and unfortunately, new nuisances are cropping up all of the time.

It's important to take precautions to ensure that your Internet experience is a safe and happy one. The following sections outline some of the more common problems, and how to deal with them effectively.

Have you received a message from Optus about your computer being infected by the DNSChanger or another virus?

We are currently contacting impacted customers (by email, phone and/or post) to provide advice on how to remove the virus from their computers. For instructions and more information, see our Spam & Viruses page.

IIA Family Friendly ISP Program

IIA Family Friendly ISPOptus Internet is pleased to be a participant in the Internet Industry Association's "Family Friendly ISP" program. Australian ISPs, such as Optus Internet, bearing this seal have agreed to comply with the IIA Codes of Practice. The Codes of Practice are registered with and monitored by the Australian Communications and Media Authority (ACMA). More information on the IIA's Family Friendly ISP program can be found at www.iia.net.au/guideuser.html.


When dealing with an Australian ISPs who complies with the IIA Codes of Practice you can be assured that you can access a content filter that has been approved by the IIA along with access to internet safety information.

Follow the links below for more information:
The Internet Security: Content Filtering section offers scheduled filter downloads
Internet Content Issues and the regulatory regime for online services.

Copyright Notice: The IIA Family Friendly ISP seal and related text provided to licensees of the IIA Family Friendly seal program is protected under Australian copyright law and international copy right agreements and cannot be used without the express prior written consent of the Internet Industry Association (ACN 071 075 575).


IIA iCode Compliance

iCode Compliant

Optus Internet complies with the Internet Industry Association's iCode, which is a voluntary industry Code that deals with cyber-security matters. The Code requires Optus to take certain steps to protect its customers from cyber-security risks, and also requires us to provide information to our customers on how they can protect themselves from such risks. More information can be found on our Internet Security page.


Kids On The Net

There is no better source of educational and study material for kids than the Internet. And it's also a fun place, with a multitude of games and activities to choose from. To make sure it remains a safe place for your family, it's very important to set family rules for using the Internet and insist your kids keep you informed of their activities online. Find out more about Internet Safety: Kids on the Net.


Securing Your Computer

How safe is your computer online? Your computer is potentially vulnerable to other malicious Internet users. Fortunately, there are many precautions you can take to protect the security of your home computer and make it a less likely target. Find out how to protect your computer.


Spam, Viruses & Other Nasties

Everyone who uses a computer on the Internet has heard about Viruses and Spam. But did you know about the other nuisances that can also cause havoc with your computer? Find out more about these problems and their solutions.


Internet Content Issues

In 1999, the Federal Government made amendments to the Broadcasting Services Act 1992. This legislation introduced regulation for Internet Content, which applies to Internet Service and Internet Content Providers. Find out more about Internet Content regulations.


Blocking access to child sexual abuse content

Optus has agreed to assist the Australian Federal Police (AFP) by blocking access to websites that have been verified by INTERPOL and the AFP as containing child sexual abuse material.

If you would like to know more or have any questions please visit our FAQ page.

Optus - Welcome to Optus.com.au
corner Optus logo
Hi there!
SERVICE TEMPORARILY UNAVAILABLE

We're making some improvements to our Systems - we aim to have the site back online soon.

Meanwhile:
  • Wanting to order a phone call 133 345
  • Recharge your Prepaid service
  • If you would like to change the rate plan your Prepaid service is on, please call 555 from your Optus Prepaid mobile.

Want to activate your SIM?

Please call 1300 132 207. Available 24 hours a day, 7 days a week.

Before you proceed with your SIM-swap, we recommend that you copy all the contacts and details saved on your current SIM card to another handset, or sync them to your computer. See our help and support for handset-specific instructions on how to do this.

Sorry we're offline. We'll be back soon!

The Optus My Account team

Personal Enquiries Number Operating Hours
Sales & Enquiries
Mobile 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
Home Phone 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
Internet 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
TV 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
 
Optus Customers & Billing
Mobile 1300 300 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
Mobile Pre-Paid 1300 555 002 24 x 7
Mobile Coverage Updates 1300 300 041 24 x 7
Home Phone 133 937 8.00am - 7.00pm Monday to Friday
8.00am - 5.00pm Saturday
(Closed public holidays)
Internet 133 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
TV 133 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
Calling Card Access 18 999
 
Customers Calling from Overseas
Mobile +61 2 9342 5678
 
Moving House
Mobile 1300 300 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
Home Phone 1300 555 241 8.00am - 7.00pm Monday to Wednesday
8.00am - 8.00pm Thursday - Friday
9.00am - 6.00pm Saturday
Internet 1300 555 241 8.00am - 7.00pm Monday to Wednesday
8.00am - 8.00pm Thursday - Friday
9.00am - 6.00pm Saturday
TV 1300 555 241 8.00am - 7.00pm Monday to Wednesday
8.00am - 8.00pm Thursday - Friday
9.00am - 6.00pm Saturday
 
Service Difficulties & Faults
Mobile, Home Phone & TV 131 344 24 x 7
 
Internet Technical Support
Dial Up Internet
1300 301 325 24 x 7
Broadband: DSL
1300 739 407 24 x 7
Broadband: Cable 1300 300 693 24 x 7
 
Optus Special Assistance Service
Fault rectification for those who have a medically certified life-threatening condition.
Find out more about OSAS.
133 937  
 
Top of page
   
Small Business Enquiries Number Operating Hours
All enquiries: Sales, Customers, Billing, General Enquiries and Moving House
Mobile 133 343 7.00am - 7.00pm Monday to Friday
9.00am - 6.00pm Saturday
Office Phone 133 343 8.30am - 6.00pm Monday to Friday
Internet
  - Dial-up/Web Hosting 133 343 24 x 7
  - OptusNet DSL 133 343 24 x 7
  - Optus Business Broadband 133 343 8:30am - 6:00pm
Top of page
Optus Business Enquiries Number Operating Hours
All Sales Enquiries 1800 555 937 9.00am - 5.00pm Monday to Friday
Customer Service 1300 300 314 8.00am - 8.00pm Monday to Friday
Service Assurance Support/ Technical Difficulties 1300 300 332 24 x 7
Top of page
Optus Wholesale Enquiries Number Operating Hours
All Enquiries 1300 300 221 8.00am to 8.00pm Monday to Friday
Careers @ Optus Number Operating Hours
Careers and Recruitment 1300 300 163 24 x 7
   
Optus World Stores Number Operating Hours
Optus World Stores 133 999
Top of page
   
TTY Access Number Operating Hours
Users with difficulty hearing can use our Teletypewriter service.
Mobile 1800 123 124  
Home Phone, Fixed Line, Internet & TV 1800 500 002  
Emergency TTY number 106  
Top of page
corner corner