Member Services

The Member Services section provides you with help on managing all aspects of your Optus Internet account online.

Billing Information

For your convenience, you can pay your bill via Direct Debit, BPay, credit card, cash, or cheque. All of these methods of payment are detailed on the back of your bill. If you'd like to change your method of payment, or have recently changed your address or telephone number contact our Customer Service Centre on 133 937.

My Account FAQs

The My Account FAQs section contains many Frequent Asked Questions about Optus Broadband on NBN accounts. This is a great place to find answers to questions most often asked by Optus Internet Customers.

Changing Your Password

Your Optus Internet password is the key to your internet services and features which is why it's important to keep your password secure at all times. With a frequently changed password, your online security is greatly improved, so please update your password on a regular basis.

The Primary Account Holder can change the password of the primary account and any other sub-accounts. Use the points below as a guide to select a strong password.

  • It must be between 6 characters and 16 characters long
  • It must not contain your username, your first name or your last name
  • Don't use words that can be found in the dictionary or phone book
  • It can contain: lowercase, uppercase, numbers and standard keyboard symbols
  • It cannot contain: spaces, non-English (International) characters or the following characters:
    | $ & " < > ; ( ) { }

Changing the password for an account will affect all services that use that password information, including Email, Webmail, Homepage Personalisation and when usernames are shared with other Optus Internet Access services.

Account Usage

Keep track of your Internet usage can be difficult, especially if an Internet connection is shared between multiple users. Therefore, Optus provides an Internet Usage Meter that displays your account usage online. Simply visit Members Services and access Internet Usage Meter to view your usage details.

Changing Your Plan

Should you find that your Internet usage exceeds the Optus Internet plan you have selected, you can easily upgrade your plan online. The myZOO homepage provides the My Account section, which enables you to upgrade your account online.