FAQ stands for Frequently Asked Questions. Optus has a vast collection of customer questions, which have been submitted to us over the years. From that list, we have selected the ones, which appear most often. These questions, and their answers, have been broken up into convenient topical sections for your easy reference.


If you are looking for more information on the new myZOO site, please have a look at these useful myZOO FAQs

Getting Started FAQ

If you're new to Optus Internet, you'll find many helpful answers here.

Getting Connected FAQ

If you have any questions about setting up your computer to use Optus Internet, you can find your answers here.

My Account FAQ

This section contains many questions and answers relating to Optus Member Services, including billing, passwords and service related issues. You can find out more here.

myZOO Homepage FAQ

Do you have some questions about Personalisation? Want to change your Homepage colours and content? You can find lots of answers to your questions about the myZOO Homepage here.

Email FAQ

Having trouble accessing your Email? There are many answers to the most common questions available here.

WebSpace FAQ

Need to know what you can and can't do with your WebSpace? Everything you need to know can be found here.

Internet Safety FAQ

Do you need a firewall? Had enough of spam email? Worried about inappropriate content? Questions and answer for these and many other topics are covered here.