Email

While you may already have an email address (or maybe lots of email addresses), it is important that you check your Optus email address as we send information such as usage alerts, newsletters and notifications of price changes and changes to other terms and conditions directly to your Optus email address.

This Email Help section provides links to information and setup guides to help you start using email services on Optus Broadband.

Webmail

Optus Webmail allows you to access your Optus email through a web browser (just like Hotmail, Yahoo! mail or Gmail). This is particularly handy when travelling as it allows you to keep in contact with friends and family. You can check your emails from any computer with an Internet connection by simply accessing the myZOO Homepage and clicking on the Webmail link.

Or you can simply type http://webmail.optuszoo.com.au/ into your browser.

Windows Setup

If you use a computer running a Windows operating system, the following section provides you with all the information necessary to setup email on your PC.

Macintosh Setup

If you use a Macintosh computer, the following section provides you with all the information necessary to setup email:

Email Frequently Asked Questions (FAQs)

The Email FAQ page is a great place to find answers to your questions about email.

Five Free Email Accounts

Did you know that with every Optus Broadband account you receive five free email addresses? You can create email addresses for each individual family member, business area or friends.

To set up or modify your email accounts you first have to log in to Member Services using the username and password of your primary Optus Broadband email account.

Once you've created your additional email addresses, you will also need to setup the accounts for them on the computer that is going to be used to check the address. Simply follow the same instructions for Windows Setup or Macintosh Setup for each new address.

Free Spam Filtering

The Optus Broadband Spam Filter has been designed to protect you and your family from receiving spam or unsolicited commercial email.

The Spam Filter will check your email as it arrives at your mailbox. If an email is identified as Spam then it will be moved to a separate Spam folder.

It's very simple to use. To activate or deactivate the Spam Filter you need to log in to the Spam Filtering page using your Optus Broadband on NBN username and password, click on the "Activate Spam Filtering" button then agree to the terms & conditions and it's done. The Spam Filter is available for all your Optus email addresses at no charge, you simply need to activate it using the same process for each address.

Once activated, email that you receive is automatically filtered to remove as much spam as possible before it gets to your inbox. You will find the Spam folder listed with your other mail folders in Webmail. Through Webmail you can view the contents of your Spam Folder and sift through the contents to ensure that the filtering process has not inadvertently removed a non-spam message from your Inbox. Mail in the Spam folder will be automatically deleted after 14 days.

Want to know more?

For all you've ever wanted to know about email, read through our very informative Email Tutorials.

Optus - Welcome to Optus.com.au
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Hi there!
SERVICE TEMPORARILY UNAVAILABLE

We're making some improvements to our Systems - we aim to have the site back online soon.

Meanwhile:
  • Wanting to order a phone call 133 345
  • Recharge your Prepaid service
  • If you would like to change the rate plan your Prepaid service is on, please call 555 from your Optus Prepaid mobile.

Want to activate your SIM?

Please call 1300 132 207. Available 24 hours a day, 7 days a week.

Before you proceed with your SIM-swap, we recommend that you copy all the contacts and details saved on your current SIM card to another handset, or sync them to your computer. See our help and support for handset-specific instructions on how to do this.

Sorry we're offline. We'll be back soon!

The Optus My Account team

Personal Enquiries Number Operating Hours
Sales & Enquiries
Mobile 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
Home Phone 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
Internet 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
TV 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
 
Optus Customers & Billing
Mobile 1300 300 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
Mobile Pre-Paid 1300 555 002 24 x 7
Mobile Coverage Updates 1300 300 041 24 x 7
Home Phone 133 937 8.00am - 7.00pm Monday to Friday
8.00am - 5.00pm Saturday
(Closed public holidays)
Internet 133 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
TV 133 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
Calling Card Access 18 999
 
Customers Calling from Overseas
Mobile +61 2 9342 5678
 
Moving House
Mobile 1300 300 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
Home Phone 1300 555 241 8.00am - 7.00pm Monday to Wednesday
8.00am - 8.00pm Thursday - Friday
9.00am - 6.00pm Saturday
Internet 1300 555 241 8.00am - 7.00pm Monday to Wednesday
8.00am - 8.00pm Thursday - Friday
9.00am - 6.00pm Saturday
TV 1300 555 241 8.00am - 7.00pm Monday to Wednesday
8.00am - 8.00pm Thursday - Friday
9.00am - 6.00pm Saturday
 
Service Difficulties & Faults
Mobile, Home Phone & TV 131 344 24 x 7
 
Internet Technical Support
Dial Up Internet
1300 301 325 24 x 7
Broadband: DSL
1300 739 407 24 x 7
Broadband: Cable 1300 300 693 24 x 7
 
Optus Special Assistance Service
Fault rectification for those who have a medically certified life-threatening condition.
Find out more about OSAS.
133 937  
 
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Small Business Enquiries Number Operating Hours
All enquiries: Sales, Customers, Billing, General Enquiries and Moving House
Mobile 133 343 7.00am - 7.00pm Monday to Friday
9.00am - 6.00pm Saturday
Office Phone 133 343 8.30am - 6.00pm Monday to Friday
Internet
  - Dial-up/Web Hosting 133 343 24 x 7
  - OptusNet DSL 133 343 24 x 7
  - Optus Business Broadband 133 343 8:30am - 6:00pm
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Optus Business Enquiries Number Operating Hours
All Sales Enquiries 1800 555 937 9.00am - 5.00pm Monday to Friday
Customer Service 1300 300 314 8.00am - 8.00pm Monday to Friday
Service Assurance Support/ Technical Difficulties 1300 300 332 24 x 7
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Optus Wholesale Enquiries Number Operating Hours
All Enquiries 1300 300 221 8.00am to 8.00pm Monday to Friday
Careers @ Optus Number Operating Hours
Careers and Recruitment 1300 300 163 24 x 7
   
Optus World Stores Number Operating Hours
Optus World Stores 133 999
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TTY Access Number Operating Hours
Users with difficulty hearing can use our Teletypewriter service.
Mobile 1800 123 124  
Home Phone, Fixed Line, Internet & TV 1800 500 002  
Emergency TTY number 106  
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