Getting Connected

Getting Connected provides assistance in making sure you can get your Internet connection up and running as quickly as possible.

Windows Setup

This section provides Optus Broadband on NBN customers using the supported version of Windows and Optus supplied Residential Gateway with information necessary to setup their computer to use the most common elements of the Internet.

PC users: Your computer will need to comply with the following specifications to be eligible for Optus Internet Customer support.

Please note: Operating systems must be English language versions.

Macintosh Setup

This section provides Optus Broadband on NBN customers using the supported version of Windows and Optus supplied Residential Gateway with information necessary to setup their computer to use the most common elements of the Internet.

Mac users: Your computer will need to comply with the following specifications to be eligible for Optus Internet Customer support.

Please note: Operating systems must be English language versions.

Network Settings

At a glance, this table provides more advanced users with all of the information you need to configure your computer to use Optus Broadband on NBN.

Network ServiceService Settings
POP3 (incoming) Mail Server mail.optusnet.com.au (port 110)
SMTP (outgoing) Mail Server mail.optusnet.com.au (port 25)
Time (NTP) Server time.optusnet.com.au
myZOO Home Pagewww.optuszoo.com.au
Your Email Addressusername @optusnet.com.au

NOTES:
You must be connected to Optus Internet to be able to send mail through mail.optusnet.com.au.
Make sure you replace username with your own username (in lower case).

Broadband Speed Test

If you'd like to test the performance of your broadband connection, click here to visit the Optus Speed Test site. You'll be able to test the download and upload speed of your broadband connection.

Please Note: Speed Tests performed will count towards your monthly usage allowance. Optus responsibility for your connection ends at your Residential Gateway. Accordingly speed tests for your network connection should be conducted with your PC/Laptop directly connected to your Residential Gateway via Ethernet. Actual download speed can be affected by factors such as your equipment and LAN performance, settings, hardware, software, internet activity, location of content accessed and congestion. A Wi-Fi connection may not be as fast as a wired Ethernet direct connection.