Optus Broadband on NBN Help
This area is designed to help you maximise your Internet experience by providing simple yet clear educational information on Internet topics, the Optus Internet service and the myZOO portal.
myZOO Help and FAQs
For a full list of FAQs please go to myZOO FAQ.
Customer Care
We're here to help! Optus is committed to giving you better customer service than you can get from any other Internet Service Provider.
- Contact us for Support 24 hours a day
- Contact us to give us feedback on myZOO content
- Learning Centre
Help
Manage your Optus Internet account online quickly and easily.
My Account provides tools such as Change Password, Account Usage, Change Plan and more. Optus Broadband customers with Optus Dial-up can access My Account Tools for both services from this one location.