My Account


Member Services

The Member Services section provides you with help on managing all aspects of your Optus DSL Broadband account online.

Billing Information

Before you cancel/change your direct debit...

Direct debit cancellations/changes can take up to 72 hours to be processed. If you have a payment due within this timeframe a cancellation of your direct debit may not prevent the forthcoming debit from occurring.

You can attempt to prevent funds being withdrawn by paying your balance via a payment method that will reach your account prior to the date that your next direct debit is due to be taken out.

If you choose not to pay your account by direct debit a $2.20 processing fee is charged to your monthly bill(s).

Optus ADSL 1 Broadband (Optus Resale Network)

Your Optus ADSL 1 Broadband account is automatically debited from your credit card or bank account each month. Each billing month Optus will send an email to your primary email account outlining your usage and the amount that has been billed to you.

You can change how you pay for your monthly plan however the only available option is Direct Debit from your credit card or bank account.

Access Change your payment details

Note: Optus ADSL 1 Broadband accounts can only be paid by Direct Debit. If you wish to cancel you Direct Debit please Contact Us.

Optus ADSL 2+ Broadband (Optus Direct Network)

If your Optus ADSL 2+ Broadband account is from your credit card or bank account, each billing month, Optus will send an email to your primary email account outlining your usage and the amount that has been billed to you.

You may cancel or change your direct debit details by going through the following steps - Cancel/ Change your direct debit details - My Account

My Account FAQs

The My Account FAQs section contains many Frequent Asked Questions about Optus DSL Broadband accounts. This is a great place to find answers to questions most often asked by Optus DSL Broadband customers.

Changing Your Password

Your Optus DSL Broadband password is the key to your Internet services and features, which is why it's important to keep your password secure at all times. With a frequently changed password, your online security is greatly improved, so please update your password on a regular basis.

The primary account holder can change the password of the primary account and any other sub-accounts. Use the points below as a guide to select a strong password.

  • It must be between 6 characters and 16 characters long
  • It must not contain your username, your first name or your last name
  • Don't use words that can be found in the dictionary or phone book
  • It can contain: lowercase, uppercase, numbers and standard keyboard symbols
  • It cannot contain: spaces, non-English (International) characters or the following characters:
    | $ & " < > ; ( ) { }

Changing the password for an account will affect all services that use that password information, including Email, Webmail, Webspace, Homepage Personalisation and when usernames are shared with other Optus Internet access services.

Account Usage

Keep track of your Internet usage can be difficult, especially if a connection is shared between multiple users. Therefore, Optus DSL Broadband provides an Internet Usage Meter that displays your account usage online. Simply visit Members Services and access the Internet Usage Meter to view your usage details.

Changing Your Plan

Should you find that your Internet usage exceeds the Optus DSL Broadband plan you have selected, you can easily upgrade your plan online. The myZOO homepage provides the My Account section (part of Member Services), which enables you to upgrade your account online.

Optus - Welcome to Optus.com.au
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Hi there!
SERVICE TEMPORARILY UNAVAILABLE

We're making some improvements to our Systems - we aim to have the site back online soon.

Meanwhile:
  • Wanting to order a phone call 133 345
  • Recharge your Prepaid service
  • If you would like to change the rate plan your Prepaid service is on, please call 555 from your Optus Prepaid mobile.

Want to activate your SIM?

Please call 1300 132 207. Available 24 hours a day, 7 days a week.

Before you proceed with your SIM-swap, we recommend that you copy all the contacts and details saved on your current SIM card to another handset, or sync them to your computer. See our help and support for handset-specific instructions on how to do this.

Sorry we're offline. We'll be back soon!

The Optus My Account team

Personal Enquiries Number Operating Hours
Sales & Enquiries
Mobile 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
Home Phone 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
Internet 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
TV 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
 
Optus Customers & Billing
Mobile 1300 300 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
Mobile Pre-Paid 1300 555 002 24 x 7
Mobile Coverage Updates 1300 300 041 24 x 7
Home Phone 133 937 8.00am - 7.00pm Monday to Friday
8.00am - 5.00pm Saturday
(Closed public holidays)
Internet 133 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
TV 133 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
Calling Card Access 18 999
 
Customers Calling from Overseas
Mobile +61 2 9342 5678
 
Moving House
Mobile 1300 300 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
Home Phone 1300 555 241 8.00am - 7.00pm Monday to Wednesday
8.00am - 8.00pm Thursday - Friday
9.00am - 6.00pm Saturday
Internet 1300 555 241 8.00am - 7.00pm Monday to Wednesday
8.00am - 8.00pm Thursday - Friday
9.00am - 6.00pm Saturday
TV 1300 555 241 8.00am - 7.00pm Monday to Wednesday
8.00am - 8.00pm Thursday - Friday
9.00am - 6.00pm Saturday
 
Service Difficulties & Faults
Mobile, Home Phone & TV 131 344 24 x 7
 
Internet Technical Support
Dial Up Internet
1300 301 325 24 x 7
Broadband: DSL
1300 739 407 24 x 7
Broadband: Cable 1300 300 693 24 x 7
 
Optus Special Assistance Service
Fault rectification for those who have a medically certified life-threatening condition.
Find out more about OSAS.
133 937  
 
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Small Business Enquiries Number Operating Hours
All enquiries: Sales, Customers, Billing, General Enquiries and Moving House
Mobile 133 343 7.00am - 7.00pm Monday to Friday
9.00am - 6.00pm Saturday
Office Phone 133 343 8.30am - 6.00pm Monday to Friday
Internet
  - Dial-up/Web Hosting 133 343 24 x 7
  - OptusNet DSL 133 343 24 x 7
  - Optus Business Broadband 133 343 8:30am - 6:00pm
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Optus Business Enquiries Number Operating Hours
All Sales Enquiries 1800 555 937 9.00am - 5.00pm Monday to Friday
Customer Service 1300 300 314 8.00am - 8.00pm Monday to Friday
Service Assurance Support/ Technical Difficulties 1300 300 332 24 x 7
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Optus Wholesale Enquiries Number Operating Hours
All Enquiries 1300 300 221 8.00am to 8.00pm Monday to Friday
Careers @ Optus Number Operating Hours
Careers and Recruitment 1300 300 163 24 x 7
   
Optus World Stores Number Operating Hours
Optus World Stores 133 999
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TTY Access Number Operating Hours
Users with difficulty hearing can use our Teletypewriter service.
Mobile 1800 123 124  
Home Phone, Fixed Line, Internet & TV 1800 500 002  
Emergency TTY number 106  
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