How am I billed for my Optus DSL Broadband plan?

On or around the same day each month you will be billed in advance for the monthly access fee for your plan. Any additional charges such as changes in speed from the previous month will also be billed at this time. You can find out which plan you're currently on, change plans or look at your Internet usage by visiting the My Account section of Member Services.

Optus Fusion and Optus 'yes' Fusion: If you are currently on a quarterly billing arrangement you will need to move to monthly billing. You will receive a single bill for your Optus Broadband and Optus Telephony services. On or around the same day each month you will be billed in advance for the monthly access fee for your Optus Fusion plan. Any additional charges such as a notebook or service call will also be billed to you on this bill. You can find out which plan you're currently on or look at your Internet usage by visiting the My Account section of Member Services.

What are the charges listed on my first bill?

Your first bill will include your installation charge and may include a pro-rated monthly access fee and delivery fee if applicable. There will also be charges listed for Service in Advance. Once Optus DSL has been installed, all prices for supply are charged in advance. Your pro-rated monthly access fee is based on the number of days of the billing month for which you are connected to the service.

Optus Fusion and Optus 'yes' Fusion: If you are on an Optus Fusion plan, your first bill may include both a pro-rata (part-month) amount for your Broadband and Telephony Fusion combined subscription fee, as well as a charge for the service in advance. Prices on the bill are listed first without GST added. The 10% GST charge is calculated on each individual taxable charge description then it is totalled at the end of the bill. The final total (including GST) is then rounded down to the nearest 5c.

How can I pay for my Optus DSL Broadband service?

Optus DSL Broadband provides two methods of paying for your service, either by credit card or by direct debit. You can change your payment method either by going online to the Change your payment details section of Member Services or by calling a friendly Customer Service Representative on 133 937 (Small Business customers call 133 343).

Optus Fusion and Optus 'yes' Fusion: The Optus Fusion offer provides a number of methods of paying your service, including credit card, Bpay, cash, cheque and direct debit. All of these methods of payment are detailed on the back of your bill.

If you are a DSL Direct customer, Optus may provide your bill in an electronic format. If you choose not to receive an electronic bill you may be charged a $2.20 paper invoice fee. If you use a credit, charge or debit card to pay your bill, a 1.0% fee (inc GST) will be charged and will appear on your next bill.

Fusion customers will only receive a separate DSLD bill if they have a Pay Over Time offer for example.

What happens if Optus cannot take a monthly payment from my cheque/savings account or credit card?

If you are on direct debit and have insufficient funds available in your credit card, cheque or savings account or the details you have provided are incorrect when we attempt to retrieve funds, we will email notification of this decline to your primary email address. Your Optus Broadband account (and for Optus Fusion and Optus 'yes' Fusion customers your Telephony account) may be suspended and a dishonour fee of $22 will be incurred. Refer to the Standard Form of Agreement, Consumer Terms for details.

If you attempt to access the Internet whilst your account is suspended, you will be given the opportunity to update your account details via ServiceNet. ServiceNet will assist you to update your billing details and reactivate your account simply by following the instructions provided. Alternatively, you can call Optus Customer Care on 133 937 (Small Business customers call 133 343) to update your details.

Note: Customers on an Optus Fusion plan will need to contact Customer Care to update their payment details.

For customers on an Optus Fusion or Optus 'yes' Fusion plan, your Broadband service may be suspended or cancelled if you fail to pay your monthly account or you have insufficient funds available in your credit card, cheque or savings account or the details you have provided are incorrect when we attempt to retrieve funds.

Can I use my monthly bill as a tax invoice?

Yes, the monthly bill that is emailed to your primary Optus Broadband email address can be used as a tax invoice.

Can I pay my Optus Broadband, Optus Fusion or Optus 'yes' Fusion bill by Direct Debit?

Yes. Optus Direct Debit automatically debits your bank or credit card account each month and saves you the bother of writing cheques or making time-consuming trips to the bank! You will also avoid the $2.20 payment invoice fee. To apply, simply download and print the Direct Debit Request.

NOTE: You will need Adobe Acrobat Reader installed on your computer to view this file. To download a free copy of Acrobat Reader, click on the icon below.

Will I receive a bill each month if I pay my account by direct debit?

Optus Fusion and Optus 'yes' Fusion Plans: Yes, you will receive a single bill for both your Broadband and Telephony services. It will detail your calls and will indicate the date on which the direct debit will occur i.e. payment due date.

Broadband Plans: You will receive a payment advice confirming that direct debit has occurred. This will be e-mailed to your primary Optus email address.

Who do I call if I have a query or a complaint about charges appearing on my bill?

If you have a query or a complaint regarding your bill, contact Customer Support by phone on 133 937 (Small Business customers call 133 343). Please note we are unable to respond to account related questions by email.

What plans does Optus Broadband offer?

Optus Broadband offers a range of monthly-billed plans to suit your Internet needs. You can view the range of plans online on the Optus homepage.

How do I change my Optus Broadband plan?

You can change your monthly plan either online within the My Account section of Member Services, or by calling one of our friendly Customer Service Representatives.

Optus Fusion Plans: Customers on an Optus Fusion plan must call Optus Customer Care on 133 937 (Small Business customers call 133 343) to make any plan changes. Note: Optus Fusion plans only allow one plan change per billing month.

Optus 'yes' Fusion Plans: Customers on an Optus 'yes' Fusion plan may call Optus Customer Care on 133 937 (Small Business customers call 133 343) or visit the My Account section of Member Services to make any plan changes that are within the Fusion plan family. Any Fusion to non-Fusion plan changes must be done by calling Optus Customer Care. Note: Optus 'yes' Fusion plans only allow one plan change per billing month.

If you subscribed to a broadband plan or Fusion plan on or after 25 April 2010, a $50 plan downgrade fee applies if you change to a lower Broadband or 'yes' Fusion plan at anytime during your agreement period.

Please note, a $140 hardware fee also applies for customers on the 100GB Unlimited or 200GB Unlimited plans who connected to a plan with an included Home WiFi modem and then move to a plan lower than the 100GB Unlimited plan or cancel the service within 3 months of commencing the plan.

For Fusion, if you connect to the Optus 'yes' Fusion $99, $109, $129 or $149 plan and receive a Home WiFi modem and you move to a plan lower than the 'yes' Fusion plan $99 or cancel your service within 3 months of commencing your plan, you will incur a $140 hardware fee. Customers on $149 plan who received a PlayStation3 Pack and who change to a lower plan within their term of their 24 month contract will also incur a pro rata $500 hardware charge.

Total Business Cap: Customers on a Total Business Cap plan must call Optus Customer Care on 133 343 to make any plan changes. Note: Total Business Cap plans only allow one plan change per billing month.

Does changing my plan impact my initial agreement period?

No, if you find your current plan is not suitable then you can easily change your plan and your initial agreement period will not be impacted.

I have changed my plan, when do I get billed?

Depending on when you requested your plan change to take effect:

Mid Month Plan Change: If you have requested a plan change to occur during your current billing month, the plan change will occur within 2 business days of the request (not applicable to Optus 'yes' Fusion).

Optus Fusion - If you have requested a plan change to occur during your current billing month, the plan change will occur within 2 business days of the request.

Optus 'yes' Fusion - If you have requested a plan change to occur during your current billing month, the plan change will occur at the beginning of your next billing month.

End of Month Plan Change: If you have requested to move to a higher plan at the start of your next billing month or you are moving to a lower plan, the plan change will occur on the 1st day of your next billing period.

Optus 'yes' Fusion: All plan changes will take effect from the start of your next billing month. If you would like to change you plans, you will need to call our helpful Customer Care representatives on 133 937 (Small Business customers please call 133 343).

When does my plan change take effect?

Plan downgrades will take effect on the 1st day of your next billing period, regardless of when you requested the change during your current billing period. See 'How do I change my Optus Cable plan?' for details of charges that apply for plan downgrades. Plan upgrades will take effect either within 2 business days or on the 1st day of your next billing period depending on the selection you make when requesting the upgrade.

Optus Fusion - If you have requested a plan change to occur during your current billing month, the plan change will occur within 2 business days of the request.

Optus 'yes' Fusion - If you have requested a plan change to occur during your current billing month, the plan change will occur at the beginning of your next billing month.

Total Business Caps - If you have requested a plan change to occur during your current billing month, the plan change will occur within 2 business days of the request.

Can I upgrade my plan immediately once I have reached my data limit?

You can change your monthly plan online within the My Account section of Member Services. You can choose an option to make your plan upgrade effective within 24 hours from the time you submit the request.

Optus 'yes' Fusion: You can change your monthly plan online within the My Account section of Member Services or by calling Optus Customer Care on 133 937 (Small Business customers please call 133 343) and request a plan upgrade which will take effect from the 1st day of your next billing month. Note: Online plan changes can only be performed for plan changes that are within the Fusion plan family. Any Fusion to non-Fusion plan changes must be done by calling Optus Customer Care.

Total Business Cap: Changing your plan online is not available for this plan. If you wish to change your plan, you should contact Customer Care on 133 937 (Small Business customers please call 133 343). Please note, only one plan change permitted per month.

Can I downgrade to a lower plan straight away?

No, all plan downgrades occur at the end of your current billing month. See 'How do I change my Optus Cable plan?' for details of charges that apply for plan downgrades.

Total Business Cap: Plan downgrades can be done at anytime if you are connected to a Total Business Cap plan, however the usage allowance for your new and old plan will be pro-rated for that month. Please note, only one plan change permitted per month.

What speeds does Optus DSL Broadband offer?

Speeds are based on network testing. Maximum theoretical speed is 20Mbps. About 70% of Optus Direct customers on the DSLD network can typically access average speeds of over 5Mbps and 76% of Optus Cable customers can access average speeds of over 8Mbps. Not applicable if your service has been speed limited. Actual speeds may be slower as many factors affect speed such as internet traffic, your line condition, your hardware and software, the source of the download and your location.

How can I select the best plan for me?

Choosing the right plan depends mainly on how you use the Internet. You can find all the information you need on the available Optus Broadband plans at www.optus.com.au/broadband.

What is speed limiting?

Should you exceed your plan's monthly data allowance you will not pay any excess usage charges, instead, your data usage will be speed limited to 28.8, 64 or 256kbps depending on your plan until the end of your billing month. (Excludes Optus 'yes' Fusion plans $79 and $89)

You will stay connected to your Optus DSL Broadband service for the remainder of the month and will be able to use email, surf sites and download information - just at the slower speed.

Data Usage and Data Allowance are measured in Megabytes (MB) and for all purposes 1 Gigabyte (GB) = 1000 Megabytes (MB). Unused Data Allowance in any month can not be rolled into subsequent months.

Optus 'yes' Fusion: excess usage may apply. See Table 1 below for details:

TABLE 1

If you subscribed to Fusion between 15 July 2007 and 2 December 2007
Plan	Data Allowance	Excess Usage
Fusion $69	2GB~	Excess usage does not apply.
Fusion $89	7GB~	Excess usage does not apply.
Fusion $99	20GB~	Excess usage does not apply.
If you subscribed to Fusion between 3 December 2007 and 6 September 2008
Plan	Data Allowance	Excess Usage
'yes' Fusion $79	2GB^	$0.15 per MB
'yes' Fusion $89	7GB^	$0.15 per MB
'yes' Fusion $99	20GB^	$0.15 per MB
If you subscribed to Fusion between 7 September 2008 and 19 September 2009
Plan	Data Allowance	Excess Usage
'yes' Fusion $79	4GB^	$0.15 per MB
'yes' Fusion $89	10GB^	$0.15 per MB
'yes' Fusion $99	20GB^	$0.15 per MB
'yes' Fusion $129	Unlimited+	Excess usage does not apply.
If you subscribed to Fusion between 20 September 2009 and 24 April 2010
Plan	Data Allowance	Excess Usage
'yes' Fusion $79	4GB^	$0.15 per MB
'yes' Fusion $89	10GB^	$0.15 per MB
'yes' Fusion $99	20GB^	$0.15 per MB
'yes' Fusion $109	20GB^	$0.15 per MB
'yes' Fusion $129	Unlimited+	Excess usage does not apply.
If you subscribed to Fusion on or after 25 April 2010
Plan	Data Allowance	Excess Usage
'yes' Fusion $79	7GB^	$0.15 per MB
'yes' Fusion $89	12GB^	$0.15 per MB
'yes' Fusion $99	Unlimited# broadband (15GB superfast then throttled to broadband speed 256kbps)	Excess usage does not apply.
'yes' Fusion $109	Unlimited# broadband (30GB superfast then throttled to broadband speed 256kbps)	Excess usage does not apply.
'yes' Fusion $129	Unlimited# broadband (50GB superfast then throttled to broadband speed 256kbps)	Excess usage does not apply.

~ Any additional data usage over your plan's standard data allowance will be speed limited to 64kbps for Optus Fusion $69 and $89, and 128kbps for Optus Fusion $99, and cannot be removed, until the end your billing month.

^ Any additional data usage over your plan's standard data allowance will be considered excess usage and will be charged to your account at a rate of $0.15 per MB (megabyte) until you reach 2GB of excess usage (approx. $300 in excess usage charges), after which you will be speed limited to 64kbps for Optus 'yes' Fusion $79 and $89 plans, and 128kbps for Optus 'yes' Fusion $99 and $109 plans, and cannot be removed, until the end your billing month (not applicable on Fusion $99 and $109 if you join on or after 25 April 2010, see below).

+ Excess usage does not apply to 'yes' Fusion $99, $109, and $129 plans, instead these plans have unlimited data allowance unthrottled up to 15GB, 30GB, and 50GB respectively, includes uploads and downloads, after which the service will be speed limited to broadband speed of 256kbps until the end of your billing month. Usage means monthly combined upload and download data transfer. 1 Gigabyte (GB) = 1000 Megabytes (MB).

Customers can elect to have data allowance notifications sent to an additional email address and by SMS to a nominated mobile phone. To do this, enter the additional contact details in Member Services online once 'yes' Fusion is activated on the account. You will only receive these by maintaining current primary e-mail and mobile phone number details in Member Services.

Note: Optus Fusion and Optus 'yes' Fusion plans combine both upload and download data transfers (1 Gigabyte = 1000 Megabytes) to determine your monthly usage.

Total Business Cap: With Optus Total Business Cap plans any additional data usage over your plan's standard data allowance will be considered excess usage and will be charged to your account at a rate of $0.15 per MB (megabyte). All uploads & downloads count towards your Total Business Cap plan included data usage.

What are usernames and passwords?

Your Optus Broadband username and password are very important. Your username identifies your particular Internet account and your password is the key that authorises access to your account. The only people who can access your account are those who have both the username and password, so please guard these details very carefully.

Here are some important points to remember about your username and password:

• When entering your username and password, please do so in lower case only.
• Your username forms the first part of your email address. For example, if your Optus Broadband username is "jbloggs" then your email address will be "jbloggs@optusnet.com.au".
• Keep your password safe - do not write it down or tell anybody. We recommend that you change your password at least every three months for your protection. If you believe that an unauthorised person has access to your password, we recommend that you change it immediately.
• Optus Broadband staff will never call you to "verify a password". If you do receive a request from someone asking you for your password, refuse the request and call our Customer Support Representatives on 133 937 (Small Business customers please call 133 343) immediately.
• Never send the password to your account to anyone by email - this includes email that you may send to our Customer Support team.
• Help us to help you when you are contacting us for support and have your account details ready.

What is my email password?

When your account was created, you will have been provided with a username and password. Your username is the first part of your email address (e.g. johncitizen@optusnet.com.au) and the password is used to log in to the Optus Broadband service, to personalise your homepage and to access your email. For security reasons, you should change this password regularly. You can do this online via User Management in Member Services. You should change this password as soon as you are connected to the service and regularly thereafter.

How do I change my password?

You'll first need to change your password on the Optus DSL Broadband server:

• Go to User Management in MemberServices
• Login with your current username and password and then click the Login button.
• Carefully read the instructions regarding changing your password then towards the bottom of the web page, enter the new password you want to use.
• You will need to re-enter the new password in the second box to confirm the password you now want to use.

Click the "Next" button. Your new password will now replace the old one.

Can I have multiple email accounts?

With every Optus Broadband account, you can have up to five free email accounts. You can create your additional email accounts here.

If I have an Optus Dial-up account as well, can I use the same usernames between my Optus Dial-up and broadband accounts?

You can share usernames with both accounts. You can find the Manage Usernames tool here.

What technical help can I get from Optus Customer Care?

Optus Broadband provides technical support for problems that relate to browsing the Internet, sending or receiving email and network connectivity issues. Support for third-party software and hardware configurations not related to the Optus DSL Broadband product can be obtained through the product manufacturer. Optus DSL Customer Care will only assist with connection to a single computer and modem.

Factors affecting speed on the Internet

It is important to note that factors such as what type of computer you have, what sites you are trying to access and overall network traffic can affect performance.

Other factors that can affect Internet speed are listed below.

• Computer performance
  The technical specifications of your computer also impact the performance you experience from the service, including the speed at which information is downloaded. For this reason to get the Optus Broadband service your computer must meet the minimum system requirements
• Location of the web site
  One of the largest factors influencing speed is the location on the Internet of the web site that you want to access. Some sites that do not have fast connections, up to date technology, or are located on servers overseas may take longer to download.
• Cached content
  To overcome the influence of location on speed, Optus Broadband stores frequently requested sites and broadband content directly on our network using "Caching". This means that Optus Broadband subscribers have fast access to popular content without going to another network or to an over-crowded server.
• Overall network traffic
  The Internet by its nature is shared by millions of users. The number of users 'on' at any one time could impact performance. For example, when the Napster trial verdict was announced, the server that contained this information in America was very slow due to the number of users trying to access it. If many people are accessing the same information from the same site at the same time, then the speed of transmission will be affected.

What is the "Internet Usage Meter"?

The Internet Usage Meter is a monitoring tool provided to allow you to better manage the usage of your Optus Broadband Service. It allows you to view how many Megabytes (MB) of data you have used. The Internet Usage Meter also allows you to monitor your usage on a monthly basis as well as providing up to 6 months of historical usage. Any customer on a plan with Excess usage will also be able to view a daily breakdown of their data usage.

Our systems update the Internet Usage Meter at regular intervals (at least every 15 minutes) under normal network conditions. Occasionally a network event may cause delays in the updating of the usage meter.

Why should I use the Internet Usage Meter?

Your Optus Broadband plan provides you a set amount of data per month (your Data Allowance). If you exceed your monthly plan data allowance, access will be speed limited to 28.8, 64 or 128kbps depending on your plan until the end of the billing month.

Optus 'yes' Fusion plans: excess usage may apply. See Table 1 above under 'What is speed limiting?' for details.

Note: Optus Fusion and Optus 'yes' Fusion plans combine both upload and download data transfers (1 Gigabyte = 1000 Megabytes) to determine your monthly usage.

Remember: with Optus Fusion and Optus 'yes' Fusion plans, both downloads and uploads are counted against your monthly Data Allowance. The Internet Usage Meter will help you evaluate your usage of the service and will let you know how much data you have left at any given time.

Total Business Cap: With Optus Total Business Cap plans any additional data usage over your plan's standard data allowance will be considered excess usage and will be charged to your account at a rate of $0.15 per MB (megabyte). All uploads & downloads count towards your Total Business Cap plan included data usage.

Note: Due to usage rounding, total usage shown in the Internet Usage Meter may differ slightly from what is displayed on your bill.

Will I be charged for the use of the Internet Usage Meter?

No. The Internet Usage Meter is provided as part of your monthly service fee. However, accessing the Internet Usage Meter does count toward your monthly plan data allowance or excess usage charges (in the case of Optus 'yes' Fusion).

How do I read the Internet Usage Meter - Current Usage page?

Current Usage provides a graphical representation of the amount of data you have used from your plan Data Allowance relative to the days available in your billing month. Thermometer-like indicators illustrate both "Plan data used" and "Days used":

"Plan data used" shows the amount of data you have used at the particular stage of your billing month, represented both as a percentage and raw data figure (MBs). For Optus Fusion and Optus 'yes' Fusion plans, data usage is a combination of both upload and download data.

"Days used" indicates how far you have progressed into your current billing month, represented both as a percentage and the number of days passed. This particularly is useful to help you manage the amount of Plan Data Allowance available to you within the billing month.

Total Business Cap: The graphical representation of usage is not available if you are connected to this plan. You will be able to view the usage of each service as a raw figure shown in Megabytes (MBs).

Current Usage also provides useful information such as your existing plan, the Data Allowance of that plan, your existing billing month, your usage for the month to date in Megabytes (MBs), any Bonus data allocated/used (if applicable), and the date and time at which the last update occurred.

How do I read the Internet Usage Meter - Daily page?

This service is only available to plans that have excess usage

The Daily Usage page shows your data usage per day as both a graphical and numerical representation for your current billing month. It provides both a breakdown of the amount of data used during the month, downloaded data (to your computer) and uploaded data (sent from your computer) as well as a total amount of data used per day. It also details any excess data you may have used (i.e. data above your plan's standard data allowance).

To access the Daily Usage page, click on the link in the left hand navigation menu.

Note: The Daily Usage page is only available to customers on 'yes' Optus Fusion plans

How do I read the Internet Usage Meter - History page?

The History page shows the last three months worth of usage in graphical format format (not available to Total Business Cap customers), while the last six months usage is shown in table format. Similar to the Current Usage page, the History page also shows a breakdown of Plan Allowance, Plan data used during the month and the billing period in question. In addition, it shows the amount of data that you have uploaded (sent from your computer).

To access the History page, click on the link in the left hand navigation menu.

Total Business Cap: The graphical representation of usage history is not available if you are connected to this plan. You will be able to view the usage of each service as a raw figure shown in Megabytes (MBs).

What do the different colours mean?

The Internet Usage Meter provides a colour-coded reference to easily show the different types of usage that are available, and to connect the data shown in the graph to that in the table. For example your Plan Allowance will show in blue, Bonus MBs (if applicable) in orange and Excess MBs in red.

Not applicable to Total Business Cap plans.

What happens when I use all of my monthly Data Allowance?

When you exceed 100% of your monthly plan's Data Allowance, access will be speed limited to 28.8, 64 or 128kbps depending on your plan until the end of the billing month, at which point your Data Allowance will be reset. An exclamation mark (!) and notification message box will appear in your Internet Usage Meter to represent this.

The speed limiting cannot be reversed, and additional data cannot be purchased for the remainder of the month. If you would like to upgrade your monthly plan in order to provide more data for your next and subsequent billing periods, click here to upgrade your plan or if you are on an Optus Fusion plan or a Total Business Cap plan, please contact Optus Broadband Customer Care on 133 343 to discuss your options.

'yes' Fusion only: excess usage may apply. See Table 1 above under 'What is speed limiting?' for details.

Note: Optus Fusion and Optus 'yes' Fusion plans combine both upload and download data transfers (1 Gigabyte = 1000 Megabytes) to determine your monthly usage.

Total Business Cap: With Optus Total Business Cap plans any additional data usage over your plan's standard data allowance will be considered excess usage and will be charged to your account at a rate of $0.15 per MB (megabyte). All uploads & downloads count towards your Total Business Cap plan included data usage If you require additional data, plan changes can be done at, however the usage allowance for your new and old plan will be pro-rated for that month. Please note, only one plan change permitted per month.

What usage is included in my Data Usage count?

Both upstream and downstream data is counted towards your plan's Data Usage for Optus MyHome and Fusion plans. This includes such things as general browsing of web pages, use of your email, all content on the myZOO website, online gaming and streaming radio or video. For all Optus Broadband plans (excluding Fusion) that were available prior to 10 September, 2007 only downstream usage is counted towards your data allowance.

Note: Both Optus Fusion and Optus 'yes' Fusion plans combine both upload and download data transfers to determine your monthly usage.

What is Bonus data?

Bonus data shown in MBs includes any MBs that have been added in addition to your standard plan's Data Allowance. The Optus Fusion and the Total Business Cap plans do not provide you with 'Bonus Data' e.g. 'yes' Data.

Can I access the Internet Usage Meter using my additional email accounts?

No. For security reasons only the primary account holder will have access to the Internet Usage Meter (i.e. the username and password of the primary email account).

Can anyone else access my Internet Usage Meter?

No. As a username and password are required to login, only the primary account holder will have access.

What if I forget my username and password?

The username and password are the same as for your first (primary) email account. If you are the account holder, you can change your password at any time by visiting the Change Password page in Member Services or within the Desktop Service Centre located in your computer taskbar.

Will I get a warning when I'm close to reaching my plan Data Allowance?

Yes. When you exceed 80% of your plan's Data Allowance, a notification will appear on Internet Usage Meter and an email will be sent to your primary email account. This will also occur when you exceed 100% of your plan's Data Allowance.

Optus 'yes' Fusion Only: In addition to receiving the standard 80% and 100% Data allowance notifications, you will also be sent a notification when you reach 95% of your Data allowance. However, if you exceed your plan's standard Data Allowance, a notification will also be sent for every additional 250MB of data you use.

Customers can elect to have Data Allowance notifications sent to an additional email address and by SMS to a nominated mobile phone. To do this, enter the additional contact details in Member Services online once Fusion is activated on the account. You will only receive these by maintaining current primary e-mail and mobile phone number details in Member Services.

Note: While we will make our best effort to send Data Allowance notifications within 'real time'. Customers should always check their Internet Usage Meter if unsure of their data usage.

Excess usage may apply. See Table 1 above under 'What is speed limiting?' for details.

Excess usage will be charged to your account at a rate of $0.15 per MB (megabyte).

Once you reach 2GB (approx. $300 in excess usage charges) of excess data, your download speed will be limited to 64kbps or 128kbps depending on your plan until the end of your billing month.

Note: Optus Fusion and Optus 'yes' Fusion plans combine both upload and download data transfers (1 Gigabyte = 1000 Megabytes) to determine your monthly usage.

Total Business Cap: Customers connected to this plan will not receive usage notifications. Please check the usage meter to determine your usage. Excess usage will be charged at a rate of $0.15 per MB (megabyte). All uploads & downloads count towards your Total Business Cap plan included data usage.

How often is the Internet Usage Meter updated?

The Internet Usage Meter is updated on a regular basis - approximately every 15 minutes. The time and date of the last update is shown within the data table on the Current Usage page. Occasionally a network event may cause delays in the updating of the usage meter.

What is this feature?

Optus Internet now offers an Unlimited Dial-up account to existing Optus Broadband Internet users at a greatly reduced price. This account is handy for when you are travelling or otherwise away from your Broadband connection.

Who is eligible for this feature?

This feature is only available to active Optus Broadband customers.

How much does it cost?

Unlimited Dial-up for Broadband users is available for $4.95 per month*. This includes unlimited downloads and unlimited hours. There are no setup fees and no excess usage fees.

Is there a download limit?

No. You can download as much as you like. A 5 hour session limit and 20 minute idle time-out applies.

How will I be billed for this feature?

You will be debited monthly in advance from your nominated credit card or bank account.

What if I already have a Dial-up account?

Unlimited Dial-up is setup using the same username and password as your Broadband account.

If you already have a Dial-up account sharing your primary Broadband username, you will have the option to change your current Dial-up plan to the new Unlimited Dial-up feature.

If your existing Dial-up account username is not shared with your primary Broadband username you will be able to setup a new Dial-up account for the Unlimited Dial-up feature, and your existing account will not be affected.

What happens if I close my Broadband account?

The Unlimited Dial-up feature is only available to active Optus Broadband Internet customers. If your Optus Broadband Internet account is closed or suspended, your Unlimited Dial-up account will automatically be closed.

Can I use Dial-up while my Broadband service is logged in?

Yes. You can use the Dial-up facility concurrently with your broadband connection.

*Call charges apply to connect to the Optus Internet PoP network.

Can I sign up to the $2.95/hour Casual Usage Plan

No. This is no longer available. Only existing customers on the Casual Usage plan can continue to use this plan.

How much does the Dial-up Casual Usage plan cost?

The Dial-up Casual Usage plan is charged at $2.95 per hour of Internet usage*. There is no monthly access fee. You only pay for what you use!

Is there a download limit?

No. You can download as much as you like. You are only charged for the amount of time you spend connected to the Optus Dial-up Internet network.

How will I be billed for Casual Usage Dial-up?

Any usage on your Casual Usage Dial-up plan will be debited monthly, in arrears from your nominated credit card or bank account.

Are there any session limits?

The Casual Usage plan is configured with a default 5 hour session limit (at anytime). This is an optional feature designed to protect you in the event your Dial-up service is left accidentally connected. You can easily modify this feature, or turn it off completely, by visiting the Session Limit page.

How do I access my Casual Dial-up Plan usage?

To view usage for Dial-up accounts, simply log in at My Usage

What happens if I close my Broadband account?

The Casual Usage Dial-up plan is only available to active Optus Broadband Internet customers. If your Optus Broadband Internet account is closed or suspended, your Casual Dial-up plan will automatically closed also.

*Call charges apply to connect to the Optus Internet PoP network.