Homepage FAQs

Clicking a question will scroll this page to the relevant answer.

How do I change content on myZOO?

There are many ways to change content on myZOO. You can:

  • Add, remove or collapse content or entire content modules
  • Change the colour theme of a module or the entire homepage

For detailed instructions go to Homepage Personalisation

How do I change the layout of my page?

Place the cursor on the module's title bar. When the cursor changes shape, 'drag' the module anywhere you want by holding down the mouse button. Once you have positioned the module where you want, release the mouse and the module will 'snap' into place. It's that easy.

How can I change the colour of my page?

You can change the colour theme of the entire myZOO homepage or of a single content module.

For detailed instructions go to Homepage Personalisation

How do I set myZOO as my homepage?

Click the 'Make myZOO my homepage' link near the top of the myZOO homepage. The following box appears on your screen:

Make myZOO my homepage box

Follow the instructions in the box, that is:

  1. Click on the 'myZOO' logo within the box and drag it onto the 'home' icon at the top of your internet browser.
  2. Select 'Yes' from the pop-up window.

Your homepage should now be set

If you find this hasn't worked, try the following steps:

On Internet Explorer

  1. From the Tools menu, select 'Internet Options', the following window displays:

    IE Internet Options box displays
  2. Under the General tab you will see an 'Address' line where you can enter the URL
  3. Copy or type the URL http://www.optuszoo.com.au into the 'Address' box or, if you're visiting your chosen web page when you do this, click the 'Use Current' button
  4. Click 'OK'.

On Firefox

  1. From the Tools (PC) or Firefox (Mac) menu, select 'Options', the following window displays:

    Firefox Options box displays
  2. Under the General tab, make sure that the first option 'When Firefox starts' is set to 'Show my home page'
  3. Copy or type the URL http://www.optuszoo.com.au into the 'Home Page' box or, if you're visiting your chosen web page when you do this, click the 'Use Current Page' button
  4. Click 'OK'.

How do you know who I am when I come to the myZOO homepage?

Once you personalise myZOO you can set your preferences to automatically sign you in. Your user ID and password are saved in something called a cookie, which resides on your machine. If your web browser does not support cookies, or you have cookies turned off, you will not be able to automatically sign in.

Can I use Personalisation if I am not an Optus Internet customer?

Non-Optus customers can make changes to the myZOO homepage but will be unable to save the changes. Only Optus customers can save changes to their personalised homepage.

If you would like to make your homepage really yours, become an Optus customer. For further information go to the Optus Website

For further information about becoming an Optus Wireless Broadband customer, call us on 1300 301 462.

I have forgotten my username and password. What do I do?

If you have forgotten your Optus Internet username and password, please contact Customer Service on 1300 301 325.

If you have forgotten your Optus Mobile number password, you can reset your password at: http://www.optuszoo.com.au/passwordreset

If you have an Optus Mobile number and do not have a password, please go to http://www.optuszoo.com.au/register

Once you have your login details, you can 'Sign In' or if you are new to myZOO 'Sign Up here'.

Can anyone see my Optus sign in details?

Optus understands that privacy is important to you and takes precaution to protect your personal details. Please refer to the Optus Privacy Policy for more information.

I can't find my personalised myZOO homepage. What do I do?

To find your page again, you need to sign in on the myZOO homepage. To sign in, enter your Member Services username or Optus mobile phone number and then your password.