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The Optus My Account team

Personal Enquiries Number Operating Hours
Sales & Enquiries
Mobile 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
Home Phone 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
Internet 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
TV 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
 
Optus Customers & Billing
Mobile 1300 300 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
Mobile Pre-Paid 1300 555 002 24 x 7
Mobile Coverage Updates 1300 300 041 24 x 7
Home Phone 133 937 8.00am - 7.00pm Monday to Friday
8.00am - 5.00pm Saturday
(Closed public holidays)
Internet 133 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
TV 133 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
Calling Card Access 18 999
 
Customers Calling from Overseas
Mobile +61 2 9342 5678
 
Moving House
Mobile 1300 300 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
Home Phone 1300 555 241 8.00am - 7.00pm Monday to Wednesday
8.00am - 8.00pm Thursday - Friday
9.00am - 6.00pm Saturday
Internet 1300 555 241 8.00am - 7.00pm Monday to Wednesday
8.00am - 8.00pm Thursday - Friday
9.00am - 6.00pm Saturday
TV 1300 555 241 8.00am - 7.00pm Monday to Wednesday
8.00am - 8.00pm Thursday - Friday
9.00am - 6.00pm Saturday
 
Service Difficulties & Faults
Mobile, Home Phone & TV 131 344 24 x 7
 
Internet Technical Support
Dial Up Internet
1300 301 325 24 x 7
Broadband: DSL
1300 739 407 24 x 7
Broadband: Cable 1300 300 693 24 x 7
 
Optus Special Assistance Service
Fault rectification for those who have a medically certified life-threatening condition.
Find out more about OSAS.
133 937  
 
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Small Business Enquiries Number Operating Hours
All enquiries: Sales, Customers, Billing, General Enquiries and Moving House
Mobile 133 343 7.00am - 7.00pm Monday to Friday
9.00am - 6.00pm Saturday
Office Phone 133 343 8.30am - 6.00pm Monday to Friday
Internet
  - Dial-up/Web Hosting 133 343 24 x 7
  - OptusNet DSL 133 343 24 x 7
  - Optus Business Broadband 133 343 8:30am - 6:00pm
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Optus Business Enquiries Number Operating Hours
All Sales Enquiries 1800 555 937 9.00am - 5.00pm Monday to Friday
Customer Service 1300 300 314 8.00am - 8.00pm Monday to Friday
Service Assurance Support/ Technical Difficulties 1300 300 332 24 x 7
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Optus Wholesale Enquiries Number Operating Hours
All Enquiries 1300 300 221 8.00am to 8.00pm Monday to Friday
Careers @ Optus Number Operating Hours
Careers and Recruitment 1300 300 163 24 x 7
   
Optus World Stores Number Operating Hours
Optus World Stores 133 999
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TTY Access Number Operating Hours
Users with difficulty hearing can use our Teletypewriter service.
Mobile 1800 123 124  
Home Phone, Fixed Line, Internet & TV 1800 500 002  
Emergency TTY number 106  
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Siemens SpeedStream 4200 : Optus DSL Broadband Supplied Modem

Using the Self-Installation CD
Installing Your Modem
Installing Filters
Connecting the Cables
Starting Your Modem
Manual Modem Settings
PC Settings
Configure Your Modem
Download Latest Modem Software

The Siemens SpeedStream 4200 ADSL modem supplied by Optus has been customised by Siemens for optimal performance on the Optus DSL Broadband service.

While these instructions are provided for your reference, the simplest and recommended method to install and configure your modem for the Optus DSL Broadband service is to follow the step by step instructions on the self-installation CD.

Click here to download a copy of the User Guide which contains detailed instructions.

Using the Self-Installation CD

The self-installation CD contains simple step by step instructions for installing your modem. It also installs and configures all the software you will need to connect to your Optus DSL Broadband service.

The software installed includes:

  • a USB modem driver customised for use on the Optus DSL Broadband service
  • the Optus DSL Broadband Desktop Service Centre
  • the latest Optus DSL Broadband customised Internet Explorer web browser
  • your primary email account set-up within Outlook Express
  • a customised desktop icon for instant browsing
  • a Connection Guide for troubleshooting
  • an Uninstall wizard

To install and configure your modem using the self-installation CD:

  • Quit all other open applications
  • Insert the Optus DSL Broadband self-installation CD into your computer's CD ROM drive
  • When the Main Menu appears select DSL Installation and follow the simple step by step instructions
  • If your PC has sound, ensure that this is turned up

When the CD is finished you will automatically be connected to the Optus DSL Broadband service.

It is also possible (though not recommended) to manually configure your modem. This can be done using a web browser to access the management software embedded in the modem.

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Installing Your Modem

You will find detailed step by step instructions for installing your modem on the self-installation CD. This summary is provided for your reference.

Installing Filters

A filter must be installed on each of the telephony devices that share the same telephone line as your Optus DSL Broadband service. These include:

  • telephones
  • fax machines
  • dial-up modems
  • answering machines
  • some digital pay TV equipment
  • any other device connected to your DSL enabled telephone line

Place a filter on all telephones or similar devices at your premises by unplugging the telephone cord and placing a filter between the phone and the wall socket as shown.

If you have a home monitoring service (Back to Base security or medical alarm) that uses the same phone line as your DSL service, it is your responsibility to arrange for a central filter to be installed in your premises. If you do not do this, you will experience problems with your DSL connection and your monitoring service. If you require further information about central filters please call Optus DSL Broadband Customer Service.

Connecting the Cables

The connection sockets at the rear of your Siemens SpeedStream 4200 modem look like this:


To connect your modem

The Siemens SpeedStream 4200 modem can use either USB or Ethernet to connect to your computer.

  • If you are connecting via USB you will need to run the self-installation CD to install the USB driver before you connect your modem. The Siemens SpeedStream 4200 modem supplied by Optus has been customised for the DSL Broadband service. Only the USB driver supplied on the self-installation CD will work with the Optus DSL Broadband service.
  • If you are connecting via Ethernet it is possible to manually configure your modem without the self-installation CD. Only a web browser is required.

Next, you will need to:

  • Connect either the USB or Ethernet cable between your PC to the respective port on your modem. Do not connect using both methods as this may cause problems.
  • Connect the telephone cord between the ADSL port on the modem and the telephone wall socket.
  • Plug the power pack cable into the modem power socket labelled "12V" and plug the power pack into a power point.

Starting your modem

  • Turn the modem on by pressing the power switch on the rear panel, marked "I/O".
  • The Power LED will light up red and then turn steady green.
  • The Ethernet or USB light will blink and then remain steady green.
  • The DSL LED will blink during initialisation and then remain steady green once an ADSL connection has been established.

If your modem is unable to establish an ADSL connection:

  • Check that your modem is powered on and the Power LED is steady green.
  • Ensure all cables are connected correctly
  • Consult the Help guide on your CD
  • Contact Optus DSL Broadband DSL customer service

Now that you have installed your modem you are ready to configure the modem settings.

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Manual Modem Settings

The Optus DSL Broadband self-installation CD configures all the necessary settings for your DSL Broadband service. You do not need to manually configure your modem if you have run the self-installation CD. While the following information is provided for your reference, using the self-installation CD is the recommended method for configuring your modem.

The Siemens SpeedStream 4200 ADSL modem can use either USB or Ethernet to connect to your computer.

  • If you are connecting via USB you will need to run the self-installation CD to install the USB driver before you connect your modem. The Siemens SpeedStream 4200 ADSL modem supplied by Optus has been customised for the Optus DSL Broadband service. Only the USB driver supplied on the self-installation CD will work with the Optus service. If you do not have the self-installation CD, you can download the latest drivers from the Siemens website.
  • If you are connecting via Ethernet it is possible to manually configure your modem without the self-installation CD. Only a web browser is required.

After connecting your modem there are two key steps to manually configure your modem for the Optus DSL Broadband service:

  • PC settings - Configure your computer's Ethernet network interface.
  • Configure Your Modem - Set the password in your modem's configuration pages.

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PC Settings

Step by step instructions are provided for each of the supported Windows operating systems:

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Configure Your Modem

To configure your modem settings you must now access the configuration manager using your web browser. This is done by entering the IP address in the address bar of the browser window as follows:

Note: If you are updating the password in your modem, please complete steps 1 to 3 only.

Step 1 of 5

  • Enter http://10.1.1.1 (Default IP address of the Optus Supplied Siemens SpeedStream 4200) to access the modem Configuration software. You may wish to add this page to your Favorites for easy access later.
  • The following modem System Summary screen will appear.

Step 2 of 5

  • Click on the word Setup in the green menu of options on the left side of the web page. An expanded set of options will be displayed.
  • Click PPP in the list of options that appeared below the word Setup.
  • The ISP Password page will appear:

  • Replace the default username (john_citizen@optusnet.com.au) with the username provided for you by Optus DSL Broadband.
  • Replace the default password with the password provided by Optus DSL Broadband in the Password field.
  • Note: You will find your Optus DSL Broadband username and password on the letter you received with your self-installation kit.
  • Save these details by clicking the Save Settings button.

Step 3 of 5

  • The next screen will ask you to disconnect and reconnect to the Optus DSL Broadband service.

  • Click the link to return to the System Summary page.

  • Click the Disconnect button to disconnect the modem from the Optus DSL Broadband service. The text on the button will change to Connect.

  • Click Connect to reconnect the modem to the Optus DSL Broadband service.

Step 4 of 5

  • Click on the word Setup in the green menu of options on the left side of the web page. An expanded set of options will be displayed.
  • Click the word Mode in the green menu of options on the left side of the web page.

  • Confirm that Optus Bridge is the selected operation mode.
  • If Optus Bridge is not selected click the radio button next to Optus Bridge to select it.
  • Click the Apply button.

Step 5 of 5

  • Click the Reboot button to restart the modem using your saved settings.

  • After about a minute the modem will return to an operational state and connect to the Optus DSL Broadband service.

Once the modem has rebooted and the ADSL connection has been successfully established the DSL LED indicator will light steady green.

Your modem is now connected to the Optus DSL Broadband service.

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Download Latest Modem Software

4200 Firmware - Vista & Windows 7 compatible (1.80mb)
4201 Firmware - Vista & Windows 7 compatible (1.80mb)
USB Driver - Windows 2000, XP (17kb)
USB Driver - Vista, Windows 7 (1.83mb)

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