Optus - Welcome to Optus.com.au
corner Optus logo
Hi there!
SERVICE TEMPORARILY UNAVAILABLE

We're making some improvements to our Systems - we aim to have the site back online soon.

Meanwhile:
  • Wanting to order a phone call 133 345
  • Recharge your Prepaid service
  • If you would like to change the rate plan your Prepaid service is on, please call 555 from your Optus Prepaid mobile.

Want to activate your SIM?

Please call 1300 132 207. Available 24 hours a day, 7 days a week.

Before you proceed with your SIM-swap, we recommend that you copy all the contacts and details saved on your current SIM card to another handset, or sync them to your computer. See our help and support for handset-specific instructions on how to do this.

Sorry we're offline. We'll be back soon!

The Optus My Account team

Personal Enquiries Number Operating Hours
Sales & Enquiries
Mobile 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
Home Phone 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
Internet 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
TV 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
 
Optus Customers & Billing
Mobile 1300 300 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
Mobile Pre-Paid 1300 555 002 24 x 7
Mobile Coverage Updates 1300 300 041 24 x 7
Home Phone 133 937 8.00am - 7.00pm Monday to Friday
8.00am - 5.00pm Saturday
(Closed public holidays)
Internet 133 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
TV 133 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
Calling Card Access 18 999
 
Customers Calling from Overseas
Mobile +61 2 9342 5678
 
Moving House
Mobile 1300 300 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
Home Phone 1300 555 241 8.00am - 7.00pm Monday to Wednesday
8.00am - 8.00pm Thursday - Friday
9.00am - 6.00pm Saturday
Internet 1300 555 241 8.00am - 7.00pm Monday to Wednesday
8.00am - 8.00pm Thursday - Friday
9.00am - 6.00pm Saturday
TV 1300 555 241 8.00am - 7.00pm Monday to Wednesday
8.00am - 8.00pm Thursday - Friday
9.00am - 6.00pm Saturday
 
Service Difficulties & Faults
Mobile, Home Phone & TV 131 344 24 x 7
 
Internet Technical Support
Dial Up Internet
1300 301 325 24 x 7
Broadband: DSL
1300 739 407 24 x 7
Broadband: Cable 1300 300 693 24 x 7
 
Optus Special Assistance Service
Fault rectification for those who have a medically certified life-threatening condition.
Find out more about OSAS.
133 937  
 
Top of page
   
Small Business Enquiries Number Operating Hours
All enquiries: Sales, Customers, Billing, General Enquiries and Moving House
Mobile 133 343 7.00am - 7.00pm Monday to Friday
9.00am - 6.00pm Saturday
Office Phone 133 343 8.30am - 6.00pm Monday to Friday
Internet
  - Dial-up/Web Hosting 133 343 24 x 7
  - OptusNet DSL 133 343 24 x 7
  - Optus Business Broadband 133 343 8:30am - 6:00pm
Top of page
Optus Business Enquiries Number Operating Hours
All Sales Enquiries 1800 555 937 9.00am - 5.00pm Monday to Friday
Customer Service 1300 300 314 8.00am - 8.00pm Monday to Friday
Service Assurance Support/ Technical Difficulties 1300 300 332 24 x 7
Top of page
Optus Wholesale Enquiries Number Operating Hours
All Enquiries 1300 300 221 8.00am to 8.00pm Monday to Friday
Careers @ Optus Number Operating Hours
Careers and Recruitment 1300 300 163 24 x 7
   
Optus World Stores Number Operating Hours
Optus World Stores 133 999
Top of page
   
TTY Access Number Operating Hours
Users with difficulty hearing can use our Teletypewriter service.
Mobile 1800 123 124  
Home Phone, Fixed Line, Internet & TV 1800 500 002  
Emergency TTY number 106  
Top of page
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Sagem F@st 1201 : Optus DSL Broadband Supplied Modem

Installing Filters
Connecting via Ethernet
Starting Your Modem
Configure Your Modem
Download Latest Modem Software
USB Drivers download instructions

Sagem F@st 120 ADSL modem supplied by Optus has been customised by Sagem for optimal performance on the Optus DSL Broadband service.

While these instructions are provided for your convenience, the simplest and recommended method to install and configure your modem for the Optus DSL Broadband service is to follow the step by step instructions on the quick install guide provided with your modem.

Installing Filters

A filter must be installed on each of the telephony devices that share the same telephone line as your Optus DSL Broadband service. These include:

  • telephones
  • fax machines
  • dial-up modems
  • answering machines
  • some digital pay TV equipment
  • any other device connected to your DSL enabled telephone line

Connecting via Ethernet

Optus recommends that you connect the modem with the supplied yellow Ethernet cable. If you can not use this cable, please insert the Optus supplied CD and follow the step by step USB connection instructions.




  1. Connect the yellow Ethernet cable to the yellow port on your modem labelled Ethernet.
  2. Connect the other end of the yellow Ethernet cable to the Ethernet port of your computer which is labelled with this symbol on most computers.
  3. Connect the modem power cable to a power point and the other side to the modem port labelled Power.


Starting your Modem


1. Switch your modem on by pressing the Power button on the back of the modem.


2. The Power LED and Ethernet will light up. The LED labelled Llink will blink during initialisation then after a couple of minutes will remain a steady green.

If the link LED keeps blinking your modem is unable to establish a broadband connection. please check:

  1. The Power LED is steady green and ensure all cables are connected as described in Step 2 and Step 3.
  2. You are installing your modem after the activation date that you have received from Optus.

If you still cannot connect to the internet please call Optus Customer Care on 133 937, or 133 343 for Small Business customers.





Configure Your Modem


  1. Open your internet browser (e.g. Internet Explorer, Firefox, or Safari) and type 10.1.1.1 in the address field of the browser.
  2. On the page that appears, click on Internet Connection in the blue menu of options on the left side of the page.
  3. Replace the default email address (john_citizen@optusnet.com.au) and password with your personal email address and password as provided in your Welcome letter and click Save/ Apply.
  4. The modem will now connect to the Internet, this may take a few minutes. You can check if the connection has been set up by pressing the Refresh button on the right upper side of the page.
    The light labelled Internet on the right side of the page will turn to green if the connection has been set up.
  5. Close and reopen your browser.
 

Using the Self-Installation CD

Optus recommends that you connect the modem with the supplied yellow Ethernet cable. If you can not use this cable, please insert the Optus supplied CD and follow the step by step USB connection instructions.

The self-installation CD contains simple step by step instructions for installing your modem. It also installs and configures all the software you will need to connect to your Optus DSL Broadband service. 

The software installed includes:

  • a USB modem driver customised for use on the Optus DSL Broadband service
  • a Connection Guide for troubleshooting
  • an Uninstall wizard

To install and configure your modem using the self-installation

  • Quit all other open applications.
  • Insert the Optus DSL Broadband self-installation CD/DVD into your computer's CD/DVD drive the CD will automatically commence once inserted into your CD/DVD drive.
  • Follow the step by step instructions as outlined on the CD When the CD is finished you will automatically be connected to the Optus DSL Broadband service. It is also possible to manually configure your modem. This can be done using a web browser to access the management software embedded in the modem.

Download Latest Modem Software

Firmware (2.65mb)
USB Drivers (2.33mb)

USB Drivers download instructions

  • Ensure you modem is unplugged from your PC
  • Download file and save to a suitable location (e.g Desktop)
  • Open the file and an unzip all files to the location
  • Launch the setup.exe file
  • Once drivers have installed and setup exits, plug in the modem with the blue USB cable
Optus - Welcome to Optus.com.au
corner Optus logo
Hi there!
SERVICE TEMPORARILY UNAVAILABLE

We're making some improvements to our Systems - we aim to have the site back online soon.

Meanwhile:
  • Wanting to order a phone call 133 345
  • Recharge your Prepaid service
  • If you would like to change the rate plan your Prepaid service is on, please call 555 from your Optus Prepaid mobile.

Want to activate your SIM?

Please call 1300 132 207. Available 24 hours a day, 7 days a week.

Before you proceed with your SIM-swap, we recommend that you copy all the contacts and details saved on your current SIM card to another handset, or sync them to your computer. See our help and support for handset-specific instructions on how to do this.

Sorry we're offline. We'll be back soon!

The Optus My Account team

Personal Enquiries Number Operating Hours
Sales & Enquiries
Mobile 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
Home Phone 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
Internet 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
TV 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
 
Optus Customers & Billing
Mobile 1300 300 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
Mobile Pre-Paid 1300 555 002 24 x 7
Mobile Coverage Updates 1300 300 041 24 x 7
Home Phone 133 937 8.00am - 7.00pm Monday to Friday
8.00am - 5.00pm Saturday
(Closed public holidays)
Internet 133 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
TV 133 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
Calling Card Access 18 999
 
Customers Calling from Overseas
Mobile +61 2 9342 5678
 
Moving House
Mobile 1300 300 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
Home Phone 1300 555 241 8.00am - 7.00pm Monday to Wednesday
8.00am - 8.00pm Thursday - Friday
9.00am - 6.00pm Saturday
Internet 1300 555 241 8.00am - 7.00pm Monday to Wednesday
8.00am - 8.00pm Thursday - Friday
9.00am - 6.00pm Saturday
TV 1300 555 241 8.00am - 7.00pm Monday to Wednesday
8.00am - 8.00pm Thursday - Friday
9.00am - 6.00pm Saturday
 
Service Difficulties & Faults
Mobile, Home Phone & TV 131 344 24 x 7
 
Internet Technical Support
Dial Up Internet
1300 301 325 24 x 7
Broadband: DSL
1300 739 407 24 x 7
Broadband: Cable 1300 300 693 24 x 7
 
Optus Special Assistance Service
Fault rectification for those who have a medically certified life-threatening condition.
Find out more about OSAS.
133 937  
 
Top of page
   
Small Business Enquiries Number Operating Hours
All enquiries: Sales, Customers, Billing, General Enquiries and Moving House
Mobile 133 343 7.00am - 7.00pm Monday to Friday
9.00am - 6.00pm Saturday
Office Phone 133 343 8.30am - 6.00pm Monday to Friday
Internet
  - Dial-up/Web Hosting 133 343 24 x 7
  - OptusNet DSL 133 343 24 x 7
  - Optus Business Broadband 133 343 8:30am - 6:00pm
Top of page
Optus Business Enquiries Number Operating Hours
All Sales Enquiries 1800 555 937 9.00am - 5.00pm Monday to Friday
Customer Service 1300 300 314 8.00am - 8.00pm Monday to Friday
Service Assurance Support/ Technical Difficulties 1300 300 332 24 x 7
Top of page
Optus Wholesale Enquiries Number Operating Hours
All Enquiries 1300 300 221 8.00am to 8.00pm Monday to Friday
Careers @ Optus Number Operating Hours
Careers and Recruitment 1300 300 163 24 x 7
   
Optus World Stores Number Operating Hours
Optus World Stores 133 999
Top of page
   
TTY Access Number Operating Hours
Users with difficulty hearing can use our Teletypewriter service.
Mobile 1800 123 124  
Home Phone, Fixed Line, Internet & TV 1800 500 002  
Emergency TTY number 106  
Top of page
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