Netgear WiFi: Optus DSL Broadband Supplied Modem/Router

Installing Filters
Connecting via Ethernet

Starting Your Modem
Configure Your Modem
Download Latest Modem Software

The Netgear WiFi ADSL modem/router supplied by Optus has been customised by Netgear for optimal performance on the Optus DSL Broadband service. While these instructions are provided for your reference, the simplest and recommended method to install and configure your modem for the Optus DSL Broadband service is to follow the step by step instructions on the quick install guide provided with your modem.

Installing Filters

A filter must be installed on each of the telephony devices that share the same telephone line as your Optus DSL Broadband service. These include

  • Telephones
  • Fax Machines
  • Dial-up Modems
  • Answering Machines
  • Some Digital pay TV equipment
  • Any other device connected to your DSL enabled telephone line

The model of your modem may differ to the images presented on this page however the instructions remain the same.

Filter Install

Connecting via Ethernet

We recommend that you connect via Ethernet first before setting up your WiFi connection, to ensure your ADSL has been configured correctly.

Ethernet Install

(1) Connect the yellow Ethernet cable to a yellow port on your modem.

(2) Connect the other end of the yellow Ethernet cable to the Ethernet port of your computer which is labelled with this symbol on most computers.

(3) Connect the modem power cable to a power point and the other side to the modem port labelled Power.

 

Starting your modem

Modem Rear
1. Switch your modem on by pressing the Power button on the back of the modem.

Modem Front
2. The Power LED and Ethernet LED will light up. The LED labelled DSLwill blink during installation then, after a couple of minutes, will remain a steady green and the Internet LED will light up.

If the link LED keeps blinking your modem is unable to establish a broadband connection. Please ensure all cables are connected as described in Step 2 and Step 3.

If you still cannot connect to the internet please call Optus Customer Care on 133 937, or 133 343 for Small Business customers.

 

Configure Your Modem

(1) Open your internet browser (e.g. Internet Explorer, Firefox, or Safari) and type 10.1.1.1 in the address field of the browser.

(2) On the page that appears, click on Basic Settings in the blue menu of options on the left side of the page. Note: For the DGN2200 you will be directed straight to this page.


Modem Configuration
(3) Replace the default email address (john_citizen@optusnet.com.au) and password with your personal email address and password as provided in your Welcome letter and click Save/ Apply.
The modem will now connect to the Internet - this may take a few minutes.
(4) Close and reopen your browser.

Your modem is now connected to the Optus DSL Broadband service.
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Download Latest Modem Software

Netgear DG834Gv5 (4.53MB)
Netgear DG834v3 (3.63MB)
Netgear DGN2200 (5.46 MB)

Optus - Welcome to Optus.com.au
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Hi there!
SERVICE TEMPORARILY UNAVAILABLE

We're making some improvements to our Systems - we aim to have the site back online soon.

Meanwhile:
  • Wanting to order a phone call 133 345
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  • If you would like to change the rate plan your Prepaid service is on, please call 555 from your Optus Prepaid mobile.

Want to activate your SIM?

Please call 1300 132 207. Available 24 hours a day, 7 days a week.

Before you proceed with your SIM-swap, we recommend that you copy all the contacts and details saved on your current SIM card to another handset, or sync them to your computer. See our help and support for handset-specific instructions on how to do this.

Sorry we're offline. We'll be back soon!

The Optus My Account team

Personal Enquiries Number Operating Hours
Sales & Enquiries
Mobile 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
Home Phone 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
Internet 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
TV 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
 
Optus Customers & Billing
Mobile 1300 300 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
Mobile Pre-Paid 1300 555 002 24 x 7
Mobile Coverage Updates 1300 300 041 24 x 7
Home Phone 133 937 8.00am - 7.00pm Monday to Friday
8.00am - 5.00pm Saturday
(Closed public holidays)
Internet 133 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
TV 133 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
Calling Card Access 18 999
 
Customers Calling from Overseas
Mobile +61 2 9342 5678
 
Moving House
Mobile 1300 300 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
Home Phone 1300 555 241 8.00am - 7.00pm Monday to Wednesday
8.00am - 8.00pm Thursday - Friday
9.00am - 6.00pm Saturday
Internet 1300 555 241 8.00am - 7.00pm Monday to Wednesday
8.00am - 8.00pm Thursday - Friday
9.00am - 6.00pm Saturday
TV 1300 555 241 8.00am - 7.00pm Monday to Wednesday
8.00am - 8.00pm Thursday - Friday
9.00am - 6.00pm Saturday
 
Service Difficulties & Faults
Mobile, Home Phone & TV 131 344 24 x 7
 
Internet Technical Support
Dial Up Internet
1300 301 325 24 x 7
Broadband: DSL
1300 739 407 24 x 7
Broadband: Cable 1300 300 693 24 x 7
 
Optus Special Assistance Service
Fault rectification for those who have a medically certified life-threatening condition.
Find out more about OSAS.
133 937  
 
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Small Business Enquiries Number Operating Hours
All enquiries: Sales, Customers, Billing, General Enquiries and Moving House
Mobile 133 343 7.00am - 7.00pm Monday to Friday
9.00am - 6.00pm Saturday
Office Phone 133 343 8.30am - 6.00pm Monday to Friday
Internet
  - Dial-up/Web Hosting 133 343 24 x 7
  - OptusNet DSL 133 343 24 x 7
  - Optus Business Broadband 133 343 8:30am - 6:00pm
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Optus Business Enquiries Number Operating Hours
All Sales Enquiries 1800 555 937 9.00am - 5.00pm Monday to Friday
Customer Service 1300 300 314 8.00am - 8.00pm Monday to Friday
Service Assurance Support/ Technical Difficulties 1300 300 332 24 x 7
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Optus Wholesale Enquiries Number Operating Hours
All Enquiries 1300 300 221 8.00am to 8.00pm Monday to Friday
Careers @ Optus Number Operating Hours
Careers and Recruitment 1300 300 163 24 x 7
   
Optus World Stores Number Operating Hours
Optus World Stores 133 999
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TTY Access Number Operating Hours
Users with difficulty hearing can use our Teletypewriter service.
Mobile 1800 123 124  
Home Phone, Fixed Line, Internet & TV 1800 500 002  
Emergency TTY number 106  
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