Getting Connected: Windows Setup
Optus Supplied Modems
The Optus Supplied Modems pages provide technical information and resources to help you troubleshoot your Internet configuration.
You can also find answers to common installation problems in the Getting Connected FAQs.
Other DSL Modems
You may also be able to access the Optus DSL Broadband service using a modem not provided by Optus. However, please note that all modems must be Optus DSL Broadband Network-Approved for use on Optus Resale DSL.
To verify that your modem is Optus DSL Broadband Network-Approved for use on the Optus Resale DSL Network, please:
- read our sales materials, or
- check the full list of Optus Network approved modems or
- call Optus on 133 937, or 133 343 (Small Business customers only) and have your modem brand and model ready.
If you are using a non-Optus supplied modem, Optus recommends you use the self-installation CD which was provided with your modem to install and configure your Optus Broadband connection
To see the modem and PC settings needed to connect a non-Optus BYO modem to the Optus DSL Broadband service, select your operating system type from the following list then select your modem type:
- Non-Optus supplied modem configuration for Windows 98 & Windows ME
- Non-Optus supplied modem configuration for Windows 2000
- Non-Optus supplied modem configuration for Windows XP
- Non-Optus supplied modem configuration for Windows Vista & Windows 7
For non-Optus supplied modem users, Optus DSL Broadband Customer Support is limited to assistance with your account, online services (such as email) and your DSL/telephone line.
Please note: If you are experiencing difficult with your installation, visit the Getting Connected FAQs.
Email is the most popular Internet application and it is important to use your primary Optus email account as information such as changes to the service, announcements and newsletters are all sent to your Optus DSL Broadband email account. Setting up your computer to access email services is simple.
- View the Optus DSL Broadband email configuration for Outlook Express
- View the Optus DSL Broadband email configuration for Windows Mail
Windows 7 does not ship with a pre-packaged email client.
Optus customers upgrading to or installing Windows 7 will need to install their own email client to access email, newsletters and account notifications.
Optus strongly recommends backing up all files including email, favourites and address book contacts before upgrading any system.
Alternatively, customers can continue to access their OptusNet email address via webmail at webmail.optuszoo.com.au
Internet Explorer Configuration
The details here will assist in setting myZOO as your Homepage and ensure your Internet Explorer proxy settings are correct for use with Optus DSL Broadband.
- View the Windows Configuration for Internet Explorer
Web pages are designed using many tools. To be able to view the content created using these tools, you need to have the corresponding "plug-in", or interpreter, installed on your computer. If you don't have the appropriate plug-in installed, it's likely you will see a blank space, or the page will fail to load. Often a message will prompt you to download the required Plug-in. Optus DSL Broadband has provided a page with links to the most common Plug-ins.
- Access Browser Plug-ins
Casual Usage Dial-up Connection Settings
When the same computer is used to connect to both Optus Dial Up and Optus DSL Broadband, it is recommended that the computer always be set to Never Dial A Connection. That way the computer will always use the Optus DSL Broadband connection by default. Should the computer be away from the Optus DSL Broadband connection then you should manually connect to Optus Dial Up via the Optus Internet shortcut on the desktop. Choose your Operating System to see instructions on how to configure these settings: