My Account

The My Account section provides you with help on managing all aspects of your Optus Dial-up Internet account online.

Billing Information

For your convenience, your Optus Dial-up Internet monthly account is automatically billed to your credit card or debited from your bank account each monthly. Each billing month Optus will send an email to your primary email account that outlines your usage and the amount that has been billed to you.

You can change the way you pay for your monthly plan. The available options are Direct Debit from your Credit Card or Bank/Credit Union Account.

If you've recently changed your address or telephone number, you can also update these details online.

My Account FAQs

The My Account FAQs section contains many Frequent Asked Questions about Optus Dial-up Internet accounts. This is a great place to find answers to questions most often asked by Optus Customers.

Changing Your Password

Your Optus Dial-up Internet password is the key to your Internet services and features, which is why it's important to keep your password secure at all times. With a frequently changed password, your online security is greatly improved, so please update your password on a regular basis.

The primary account holder can change the password of the primary account and any other sub-accounts. Use the points below as a guide to select a strong password.

  • It must be between 6 characters and 16 characters long
  • It must not contain your username, your first name or your last name
  • Don't use words that can be found in the dictionary or phone book
  • It can contain: lowercase, uppercase, numbers and standard keyboard symbols
  • It cannot contain: spaces, non-English (International) characters or the following characters:
    | $ & " < > ; ( ) { }

Changing the password for an account will affect all services that use that password information, including Email, Webmail, Homepage Personalisation and when usernames are shared with other Optus Internet Access services.

Account Usage

Keep track of your Internet usage can be difficult, especially if a connection is shared between multiple users. Therefore, Optus Dial-up Internet provides a usage meter that displays your account usage online. Simply visit My Account and access Account Usage to view your usage details.

Changing Your Plan

Should you find that your Internet usage exceeds the Optus Dial-up plan you have selected, you can easily upgrade your plan online. The myZOO homepage provides the My Account section, which enables you to upgrade your account online.