Optus - Welcome to Optus.com.au
corner Optus logo
Hi there!
SERVICE TEMPORARILY UNAVAILABLE

We're making some improvements to our Systems - we aim to have the site back online soon.

Meanwhile:
  • Wanting to order a phone call 133 345
  • Recharge your Prepaid service
  • If you would like to change the rate plan your Prepaid service is on, please call 555 from your Optus Prepaid mobile.

Want to activate your SIM?

Please call 1300 132 207. Available 24 hours a day, 7 days a week.

Before you proceed with your SIM-swap, we recommend that you copy all the contacts and details saved on your current SIM card to another handset, or sync them to your computer. See our help and support for handset-specific instructions on how to do this.

Sorry we're offline. We'll be back soon!

The Optus My Account team

Personal Enquiries Number Operating Hours
Sales & Enquiries
Mobile 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
Home Phone 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
Internet 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
TV 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
 
Optus Customers & Billing
Mobile 1300 300 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
Mobile Pre-Paid 1300 555 002 24 x 7
Mobile Coverage Updates 1300 300 041 24 x 7
Home Phone 133 937 8.00am - 7.00pm Monday to Friday
8.00am - 5.00pm Saturday
(Closed public holidays)
Internet 133 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
TV 133 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
Calling Card Access 18 999
 
Customers Calling from Overseas
Mobile +61 2 9342 5678
 
Moving House
Mobile 1300 300 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
Home Phone 1300 555 241 8.00am - 7.00pm Monday to Wednesday
8.00am - 8.00pm Thursday - Friday
9.00am - 6.00pm Saturday
Internet 1300 555 241 8.00am - 7.00pm Monday to Wednesday
8.00am - 8.00pm Thursday - Friday
9.00am - 6.00pm Saturday
TV 1300 555 241 8.00am - 7.00pm Monday to Wednesday
8.00am - 8.00pm Thursday - Friday
9.00am - 6.00pm Saturday
 
Service Difficulties & Faults
Mobile, Home Phone & TV 131 344 24 x 7
 
Internet Technical Support
Dial Up Internet
1300 301 325 24 x 7
Broadband: DSL
1300 739 407 24 x 7
Broadband: Cable 1300 300 693 24 x 7
 
Optus Special Assistance Service
Fault rectification for those who have a medically certified life-threatening condition.
Find out more about OSAS.
133 937  
 
Top of page
   
Small Business Enquiries Number Operating Hours
All enquiries: Sales, Customers, Billing, General Enquiries and Moving House
Mobile 133 343 7.00am - 7.00pm Monday to Friday
9.00am - 6.00pm Saturday
Office Phone 133 343 8.30am - 6.00pm Monday to Friday
Internet
  - Dial-up/Web Hosting 133 343 24 x 7
  - OptusNet DSL 133 343 24 x 7
  - Optus Business Broadband 133 343 8:30am - 6:00pm
Top of page
Optus Business Enquiries Number Operating Hours
All Sales Enquiries 1800 555 937 9.00am - 5.00pm Monday to Friday
Customer Service 1300 300 314 8.00am - 8.00pm Monday to Friday
Service Assurance Support/ Technical Difficulties 1300 300 332 24 x 7
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Optus Wholesale Enquiries Number Operating Hours
All Enquiries 1300 300 221 8.00am to 8.00pm Monday to Friday
Careers @ Optus Number Operating Hours
Careers and Recruitment 1300 300 163 24 x 7
   
Optus World Stores Number Operating Hours
Optus World Stores 133 999
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TTY Access Number Operating Hours
Users with difficulty hearing can use our Teletypewriter service.
Mobile 1800 123 124  
Home Phone, Fixed Line, Internet & TV 1800 500 002  
Emergency TTY number 106  
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MINE Tab


Where is the myZoo tab?

The myZoo tab has been refreshed and redesigned and it is now called the Mine tab. You can still personalise this tab with news, sport, weather and more:

What are the changes?

  • Refreshed design and layout.
  • New modules including Facebook®, My Account (for Optus Prepaid mobile customers) and Optus Smart Safe™.
  • Removal of the following modules, TV Listings, Polls, Music, Travel, World Time, Movies & Competitions.


What happens to my personalisation settings?

If you have personalised the myZoo tab previously your settings will remain available on the Mine tab.


What can I do on the Mine tab?

  • News: Choose your news source from a selection of 10 providers including Sydney Morning Herald, NEWS.com.au, The Daily telegraph, theage.com.au, Herald Sun, brisbanetimes.com.au, Courier Mail, WA Today, Perth Now, The Advertiser.
  • Sport: choose your favourite sport and have the latest headlines displayed on the Mine tab.
  • Business: Keep up to date with all the latest finance news.
  • TV News & Gossip: Stay up to date with the latest celebrity gossip and view more TV & Video offerings from Optus.
  • TV Listings: Opt in to view your personalised TV listings based on your region.
  • Optus TV Now: Record & playback your favourite TV shows at your convenience.
  • Weather: Set your postcode to have weather for your preferred location displayed.
  • Horoscope: Your daily horoscope.
  • Facebook®: Connect to your Facebook profile and get your latest Facebook news feeds on the Mine tab homepage, you can also post a status update to your profile.
  • What's Hot: See the latest music and games available on Optus Zoo.
  • My Account: Optus prepaid mobile customers can view their account balance, plan allowances, view recent usage and recharge their account.
  • Optus Smart Safe™ : If you're an Optus Smart Safe™ user you can activate the module on the Mine tab, this will show you how much storage space you have remaining in your Optus Smart Safe™, when you last backed up your files and also link you through the Optus Smart Safe™ mobile site.
    More information about Optus Smart Safe™
    Terms and conditions apply


Where has the TV Guide gone?

The old TV Guide module has been removed. We are currently working on a new TV Guide product that will be available on the MINE tab in the next few months.


Where are my Facebook login details stored?

Optus does not store any Facebook customer details. The MINE tab uses Facebook connect functionality; all details are stored by Facebook. Facebook module is optional, customers can choose to hide this from their MINE tab page by selecting 'Zoo Preferences' from the footer of the page and selecting to hide the Facebook module.


How is it charged?

There are no data charges to browse the Mine tab homepage. Once you click a link and leave the Mine tab homepage, data charges according to your mobile plan will apply.

News: Includes news, sport & weather information. There are no data charges to browse the headlines displayed on the Mine tab homepage.

Horoscopes: There are no data charges to browse the horoscope content displayed on the Mine tab homepage.

Facebook®: You can choose to have your Facebook® news feeds displayed and post status updates. There are no data charges to use these features from within the Mine tab homepage. Once you click the My Facebook Page button, data charges according to your mobile plan will apply. Facebook® is a registered trademark of Facebook Inc.

My Account: Is available for Optus prepaid Mobile customer. There are no data charges to use the My Account features within the Optus Zoo mobile portal.

Optus Smart Safe™: There are no data charges to access the features of Optus Smart Safe™ that are available in the module of the Mine tab homepage. Additional charges may apply to use Optus Smart Safe™.

Optus TV Now: There are no data charges to access the features of Optus TV Now that are available in the module of the Mine tab homepage. Additional charges may apply to use Optus TV Now.


Other tab pricing is as follows:

Web Tab Pricing:

Data charges according to your mobile plan apply to browse the Web tab homepage.

Additional charges will apply to access some content and services that are accessible from the Web tab. All additional charges will be presented at time of purchase.

Services Tab Pricing:

There are no data charges to browse within the Services Tab.

Zoo Preferences Pricing:

There are no data charges to set up or modify your Zoo preferences.


Optus - Welcome to Optus.com.au
corner Optus logo
Hi there!
SERVICE TEMPORARILY UNAVAILABLE

We're making some improvements to our Systems - we aim to have the site back online soon.

Meanwhile:
  • Wanting to order a phone call 133 345
  • Recharge your Prepaid service
  • If you would like to change the rate plan your Prepaid service is on, please call 555 from your Optus Prepaid mobile.

Want to activate your SIM?

Please call 1300 132 207. Available 24 hours a day, 7 days a week.

Before you proceed with your SIM-swap, we recommend that you copy all the contacts and details saved on your current SIM card to another handset, or sync them to your computer. See our help and support for handset-specific instructions on how to do this.

Sorry we're offline. We'll be back soon!

The Optus My Account team

Personal Enquiries Number Operating Hours
Sales & Enquiries
Mobile 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
Home Phone 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
Internet 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
TV 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
 
Optus Customers & Billing
Mobile 1300 300 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
Mobile Pre-Paid 1300 555 002 24 x 7
Mobile Coverage Updates 1300 300 041 24 x 7
Home Phone 133 937 8.00am - 7.00pm Monday to Friday
8.00am - 5.00pm Saturday
(Closed public holidays)
Internet 133 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
TV 133 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
Calling Card Access 18 999
 
Customers Calling from Overseas
Mobile +61 2 9342 5678
 
Moving House
Mobile 1300 300 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
Home Phone 1300 555 241 8.00am - 7.00pm Monday to Wednesday
8.00am - 8.00pm Thursday - Friday
9.00am - 6.00pm Saturday
Internet 1300 555 241 8.00am - 7.00pm Monday to Wednesday
8.00am - 8.00pm Thursday - Friday
9.00am - 6.00pm Saturday
TV 1300 555 241 8.00am - 7.00pm Monday to Wednesday
8.00am - 8.00pm Thursday - Friday
9.00am - 6.00pm Saturday
 
Service Difficulties & Faults
Mobile, Home Phone & TV 131 344 24 x 7
 
Internet Technical Support
Dial Up Internet
1300 301 325 24 x 7
Broadband: DSL
1300 739 407 24 x 7
Broadband: Cable 1300 300 693 24 x 7
 
Optus Special Assistance Service
Fault rectification for those who have a medically certified life-threatening condition.
Find out more about OSAS.
133 937  
 
Top of page
   
Small Business Enquiries Number Operating Hours
All enquiries: Sales, Customers, Billing, General Enquiries and Moving House
Mobile 133 343 7.00am - 7.00pm Monday to Friday
9.00am - 6.00pm Saturday
Office Phone 133 343 8.30am - 6.00pm Monday to Friday
Internet
  - Dial-up/Web Hosting 133 343 24 x 7
  - OptusNet DSL 133 343 24 x 7
  - Optus Business Broadband 133 343 8:30am - 6:00pm
Top of page
Optus Business Enquiries Number Operating Hours
All Sales Enquiries 1800 555 937 9.00am - 5.00pm Monday to Friday
Customer Service 1300 300 314 8.00am - 8.00pm Monday to Friday
Service Assurance Support/ Technical Difficulties 1300 300 332 24 x 7
Top of page
Optus Wholesale Enquiries Number Operating Hours
All Enquiries 1300 300 221 8.00am to 8.00pm Monday to Friday
Careers @ Optus Number Operating Hours
Careers and Recruitment 1300 300 163 24 x 7
   
Optus World Stores Number Operating Hours
Optus World Stores 133 999
Top of page
   
TTY Access Number Operating Hours
Users with difficulty hearing can use our Teletypewriter service.
Mobile 1800 123 124  
Home Phone, Fixed Line, Internet & TV 1800 500 002  
Emergency TTY number 106  
Top of page
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