Optus - Welcome to Optus.com.au
corner Optus logo
Hi there!
SERVICE TEMPORARILY UNAVAILABLE

We're making some improvements to our Systems - we aim to have the site back online soon.

Meanwhile:
  • Wanting to order a phone call 133 345
  • Recharge your Prepaid service
  • If you would like to change the rate plan your Prepaid service is on, please call 555 from your Optus Prepaid mobile.

Want to activate your SIM?

Please call 1300 132 207. Available 24 hours a day, 7 days a week.

Before you proceed with your SIM-swap, we recommend that you copy all the contacts and details saved on your current SIM card to another handset, or sync them to your computer. See our help and support for handset-specific instructions on how to do this.

Sorry we're offline. We'll be back soon!

The Optus My Account team

Personal Enquiries Number Operating Hours
Sales & Enquiries
Mobile 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
Home Phone 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
Internet 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
TV 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
 
Optus Customers & Billing
Mobile 1300 300 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
Mobile Pre-Paid 1300 555 002 24 x 7
Mobile Coverage Updates 1300 300 041 24 x 7
Home Phone 133 937 8.00am - 7.00pm Monday to Friday
8.00am - 5.00pm Saturday
(Closed public holidays)
Internet 133 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
TV 133 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
Calling Card Access 18 999
 
Customers Calling from Overseas
Mobile +61 2 9342 5678
 
Moving House
Mobile 1300 300 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
Home Phone 1300 555 241 8.00am - 7.00pm Monday to Wednesday
8.00am - 8.00pm Thursday - Friday
9.00am - 6.00pm Saturday
Internet 1300 555 241 8.00am - 7.00pm Monday to Wednesday
8.00am - 8.00pm Thursday - Friday
9.00am - 6.00pm Saturday
TV 1300 555 241 8.00am - 7.00pm Monday to Wednesday
8.00am - 8.00pm Thursday - Friday
9.00am - 6.00pm Saturday
 
Service Difficulties & Faults
Mobile, Home Phone & TV 131 344 24 x 7
 
Internet Technical Support
Dial Up Internet
1300 301 325 24 x 7
Broadband: DSL
1300 739 407 24 x 7
Broadband: Cable 1300 300 693 24 x 7
 
Optus Special Assistance Service
Fault rectification for those who have a medically certified life-threatening condition.
Find out more about OSAS.
133 937  
 
Top of page
   
Small Business Enquiries Number Operating Hours
All enquiries: Sales, Customers, Billing, General Enquiries and Moving House
Mobile 133 343 7.00am - 7.00pm Monday to Friday
9.00am - 6.00pm Saturday
Office Phone 133 343 8.30am - 6.00pm Monday to Friday
Internet
  - Dial-up/Web Hosting 133 343 24 x 7
  - OptusNet DSL 133 343 24 x 7
  - Optus Business Broadband 133 343 8:30am - 6:00pm
Top of page
Optus Business Enquiries Number Operating Hours
All Sales Enquiries 1800 555 937 9.00am - 5.00pm Monday to Friday
Customer Service 1300 300 314 8.00am - 8.00pm Monday to Friday
Service Assurance Support/ Technical Difficulties 1300 300 332 24 x 7
Top of page
Optus Wholesale Enquiries Number Operating Hours
All Enquiries 1300 300 221 8.00am to 8.00pm Monday to Friday
Careers @ Optus Number Operating Hours
Careers and Recruitment 1300 300 163 24 x 7
   
Optus World Stores Number Operating Hours
Optus World Stores 133 999
Top of page
   
TTY Access Number Operating Hours
Users with difficulty hearing can use our Teletypewriter service.
Mobile 1800 123 124  
Home Phone, Fixed Line, Internet & TV 1800 500 002  
Emergency TTY number 106  
Top of page
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Internet Usage Meter

Clicking a question will scroll this page to the relevant answer.

What is the "Internet Usage Meter"?

The Internet Usage Meter is a monitoring tool that allows you to manage the usage of your Optus Dial-up Internet Service. It allows you to view how many hours or megabytes (MB) of data used relative to your monthly allowance.

Why should I use the Internet Usage Meter?

Most Optus Dial-up Internet plans provide a set amount of hours or data (MBs) each month. If you use in excess of 100% of your available hours or MBs, you will be charged at the excess rate applicable to your plan. The Internet Usage Meter will help you to evaluate your usage of the service and will let you know how many hours or MBs you have left at any given time.

Will I be charged for the use of the Internet Usage Meter?

No. The Internet Usage Meter is provided as part of your monthly service fee.

How do I read the Internet Usage Meter?

The Internet Usage Meter provides a graphical representation of your usage relative to the total number of hours or MBs you have available. There are 3 sections to the Internet Usage meter: Current Usage, History and Session Information. Note: these sections will appear differently depending on the Optus Dial-up Internet plan you are on.

Current Usage provides a report of the number of hours/MBs available for your current billing period, as well as what you have used to date. You are able to view the breakdown of plan hours/MBs, Rollover hours (where applicable), any Bonus hours/MBs, Excess Usage incurred and the number of days elapsed in your billing period.

The History page shows the last 3 months of usage in graphical format, while the last 6 months of usage is shown in table format. Similar to the Current Usage page, the History page also shows a breakdown of Plan Allowance, Rollover (if applicable), any Bonus Hours and Excess Usage. In addition, it also shows the amount you have paid for the month and an invoice number. You can use this invoice number if you need to query any account charges.

To access the History page, click on the link in the left hand menu.

The Session Information page provides a detailed report of each login to your account including the date and time the session started, the duration of the session and the amount of data downloaded and uploaded during the session.

You can view your Session Information for the current month by clicking on the link from the Current Usage page. For previous months, you can view Session Information by selecting the billing period you want to review.

What do the different colours mean?

The Internet Usage Meter provides a colour-coded reference to easily show the different types of usage available, and to connect the data shown in the graph to that in the table. Your Plan Allowance will show in blue, Rollover hours (if applicable) will show in green, Bonus hours/MBs in orange and excess hours/MBs in red.

What happens when I use all of my monthly allowance?

On plans that have an hours or data limit when you exceed 100% of your available hours or MBs, you will be charged at the applicable excess rate for your plan. Click here if you would like to upgrade your monthly plan in order to provide more hours/MBs for your next and subsequent billing periods. Please note that plan upgrades will take effect from the first day of your next billing period.

I'm on a data (MB) based plan - what usage is included in my Data Usage count?

All downstream data is counted in your Data Usage and this includes such things as browsing web pages, downloading email, all content on the myZOO portal, online gaming and streaming radio or video.

Uploads are not counted towards your Usage count.

What are Bonus Hours/MBs?

Bonus hours/MBs includes any hours or MBs that have been added in addition to the your standard plan hours/MBs. This includes Bonuses such as the 100 hours/MBs that are added for new customers in their first month.

Why can't I see the Bonus Hours/MB column on the History page?

The Bonus hours/MB column only appears if you have had Bonus hours/MBs applied to your account.

Can anyone else access my Internet Usage Meter?

No. As a username and password are required to login, only the primary account holder will have access.

What if I forget my username and password?

The username and password are the same as your first (primary) email account. If you are the account holder, you can contact Customer Service and have your password changed at any time.

Is there any warning when I'm close to reaching my available hours/MBs?

Yes. When you exceed 80% of your total available hours/MBs a notification will appear on the Internet Usage Meter. This will also occur when you exceed 100% of your total available hours/MBs.

How often is the Internet Usage Meter updated?

The Internet Usage Meter is updated between 15 mins and 4 hours. The time and date of the last update is shown at the top of the Current Usage page. Note: only completed sessions prior to this time will be included. If you have logged in sometime prior to the last update, and are still connected, this session will not be included.

Why are there two graphs on the Current Usage page?

Separate graphs are provided to show your usage relative to the time remaining in your current billing period. The top bar shows your usage to date, while the bottom graph shows the number of days elapsed.

I'm on the 'yes' NetAllHours Unlimited plan - why don't I see all this information?

As the 'yes' NetAllHours Unlimited plan does not have either an hours or a data limit, it cannot be graphed in the same way as plans that do have a limit. As such, the Internet Usage Meter simply shows the amount of hours and data you have used in a table. Also, some plan features do not apply to this plan, such as Rollover and Bonus hours/MBs.

I converted from Pre-Paid to a monthly plan recently and now I can't see my Usage History?

Unfortunately, once you convert from Pre-Paid to a monthly plan, we cannot present your historical Pre-Paid usage online.

Optus - Welcome to Optus.com.au
corner Optus logo
Hi there!
SERVICE TEMPORARILY UNAVAILABLE

We're making some improvements to our Systems - we aim to have the site back online soon.

Meanwhile:
  • Wanting to order a phone call 133 345
  • Recharge your Prepaid service
  • If you would like to change the rate plan your Prepaid service is on, please call 555 from your Optus Prepaid mobile.

Want to activate your SIM?

Please call 1300 132 207. Available 24 hours a day, 7 days a week.

Before you proceed with your SIM-swap, we recommend that you copy all the contacts and details saved on your current SIM card to another handset, or sync them to your computer. See our help and support for handset-specific instructions on how to do this.

Sorry we're offline. We'll be back soon!

The Optus My Account team

Personal Enquiries Number Operating Hours
Sales & Enquiries
Mobile 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
Home Phone 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
Internet 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
TV 133 345 8.00am - 9.00pm Monday to Friday
9.00am - 7.00pm Saturday , 9.00am - 6.00pm Sunday
 
Optus Customers & Billing
Mobile 1300 300 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
Mobile Pre-Paid 1300 555 002 24 x 7
Mobile Coverage Updates 1300 300 041 24 x 7
Home Phone 133 937 8.00am - 7.00pm Monday to Friday
8.00am - 5.00pm Saturday
(Closed public holidays)
Internet 133 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
TV 133 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
Calling Card Access 18 999
 
Customers Calling from Overseas
Mobile +61 2 9342 5678
 
Moving House
Mobile 1300 300 937 8.00am - 7.00pm Monday to Friday
9.00am - 5.00pm Saturday
Home Phone 1300 555 241 8.00am - 7.00pm Monday to Wednesday
8.00am - 8.00pm Thursday - Friday
9.00am - 6.00pm Saturday
Internet 1300 555 241 8.00am - 7.00pm Monday to Wednesday
8.00am - 8.00pm Thursday - Friday
9.00am - 6.00pm Saturday
TV 1300 555 241 8.00am - 7.00pm Monday to Wednesday
8.00am - 8.00pm Thursday - Friday
9.00am - 6.00pm Saturday
 
Service Difficulties & Faults
Mobile, Home Phone & TV 131 344 24 x 7
 
Internet Technical Support
Dial Up Internet
1300 301 325 24 x 7
Broadband: DSL
1300 739 407 24 x 7
Broadband: Cable 1300 300 693 24 x 7
 
Optus Special Assistance Service
Fault rectification for those who have a medically certified life-threatening condition.
Find out more about OSAS.
133 937  
 
Top of page
   
Small Business Enquiries Number Operating Hours
All enquiries: Sales, Customers, Billing, General Enquiries and Moving House
Mobile 133 343 7.00am - 7.00pm Monday to Friday
9.00am - 6.00pm Saturday
Office Phone 133 343 8.30am - 6.00pm Monday to Friday
Internet
  - Dial-up/Web Hosting 133 343 24 x 7
  - OptusNet DSL 133 343 24 x 7
  - Optus Business Broadband 133 343 8:30am - 6:00pm
Top of page
Optus Business Enquiries Number Operating Hours
All Sales Enquiries 1800 555 937 9.00am - 5.00pm Monday to Friday
Customer Service 1300 300 314 8.00am - 8.00pm Monday to Friday
Service Assurance Support/ Technical Difficulties 1300 300 332 24 x 7
Top of page
Optus Wholesale Enquiries Number Operating Hours
All Enquiries 1300 300 221 8.00am to 8.00pm Monday to Friday
Careers @ Optus Number Operating Hours
Careers and Recruitment 1300 300 163 24 x 7
   
Optus World Stores Number Operating Hours
Optus World Stores 133 999
Top of page
   
TTY Access Number Operating Hours
Users with difficulty hearing can use our Teletypewriter service.
Mobile 1800 123 124  
Home Phone, Fixed Line, Internet & TV 1800 500 002  
Emergency TTY number 106  
Top of page
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