Getting Started FAQs

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Optus Dial-up Internet FAQs

How can I contact Optus Dial-up Internet if I need to?

You can contact Optus Dial-up Internet by either email, or phone anytime.

You can use the Contact Us online form or, call Optus Dial-up Internet Customer Support on 1300 301 325. Our helpful Customer Support staff are available to answer your questions 24 hours, 7 days a week.

Can I change my Optus Dial-up Internet username?

You cannot change your primary username. If you wish to change the username of a secondary account, you can delete that account and then create a new one with the name that you want (subject to availability).

NOTE: Any services associated with an account that you delete, such as Webspace or the account's mailbox will also be deleted. You can change your secondary usernames here.

Can I change my Optus Dial-up Internet password?

Yes you can change your password. We recommend that you change it regularly for extra security. You can change your password here.

What are the rules for using Optus Dial-up Internet?

As an Optus Dial-up Internet customer, you have certain rights, and obligations. This information is contained within the Optus Dial-up Internet Standard Form Of Agreement. You can find out all about the Standard Form Of Agreement here.

Internet FAQs

What is the World Wide Web?

The Web (or WWW) is the graphic interactive part of the Internet, which allows us to access different sites worldwide. It is available via Internet browser software. You can find out more about the Internet here.

What is a URL?

Every piece of information on the WWW has its own address or URL (Uniform Resource Locater). To go to the location you require, type the address into the address window of Internet Explorer and it will take you to the page at the address you have entered. WWW addresses look something like this:

Is a URL the same as an email address?

No. An email address will look something like:, while a URL usually has www. at the beginning. URLs are addresses of web sites that you visit with your browser. Email addresses are for sending messages to an email box.

How do I locate a site?

When connecting to the Internet after installing the Optus Internet kit, your web browser will automatically open at the myZOO homepage. This site is an excellent starting point on the Internet and contains all of your account information plus other useful tools and information.

If you know the Internet address of a site you are looking for, you can type it in the address bar near the top of your browser window. Something like will work fine. Don't worry about putting the http:// in front of the address as your web browser will put it in for you. If you don't know the address of the site you are looking for, you can use a search engine to find the address for you.

How do I search the Internet?

If you don't know the address of the site you are looking for, you can use a search engine to find the address for you. There are many search engines available on the Internet. We have included one in the myZOO homepage, for your convenience. You will see a white bar with a Search button located in the header, at the top of the page. Type in the topic you want to search for and press the Search button. If you have limited success with your search you can try different words that relate to the topic you are interested in.

Each search engine on the Internet has a different way to combine words to refine your search. It is recommended that you read the instruction page on any search engines' web site to achieve fast and accurate results for your search. You can use the back button in the top left hand corner of your web browser window to retreat out of sites you are not interested in to return to your search results page.

What exactly is a download?

Downloads include all material transferred to your computer from the Internet including items like web pages, text, graphics, email, software, audio and video files.

Someone told me everyone downloads when they're connected to the Internet, is that true?

Yes, every web page and every email you see on your computer is "downloaded" from the Internet. The Internet is actually a network that transfers data between computers. That data is what makes up web pages, text, email, audio and video that you receive and see on your computer. So every user of every ISP "downloads" data while they are using the Internet.