How can I contact Optus DSL Broadband if I need to?

You can use the Contact Us online form or call Optus DSL Broadband Customer Support on 1300 309 333. Our helpful Customer Support staff is available to answer your questions 24 hours a day, 7 days a week.

Can I change my Optus Internet Username?

You cannot change your primary username. If you wish to change the username of a secondary account, you can delete that account and then create a new one with the name that you want (subject to availability).

NOTE: Any services associated with an account that you delete, such as WebSpace or the account's mailbox will also be deleted. You can change your secondary usernames here.

Can I change my Optus Internet Password?

Yes you can change your password. We recommend that you change it regularly for extra security. You can change your password here.

What are the rules for using Optus Internet?

As an Optus Internet Customer, you have certain rights, and obligations. This information is contained within the Optus Internet Standard Form Of Agreement. You can find out all about the Optus Internet Standard Form Of Agreement here.

What is the World Wide Web?

The Web (or WWW) is the graphic interactive part of the Internet, which allows us to access different sites worldwide. It is available via Internet browser software. You can find out more about the Internet here.

What is a URL?

Every piece of information on the WWW has its own address or URL (Uniform Resource Locater). To go to the location you require, type the address into the address window of Internet Explorer and it will take you to the page at the address you have entered. WWW addresses look something like this: www.optuszoo.com.au.

Is a URL the same as an email address?

No. An email address will look something like: username@optusnet.com.au, while a URL usually has www. at the beginning. URLs are addresses of web sites that you visit with your browser. Email addresses are for sending messages to an email box.

How do I locate a site?

When connecting to the Internet after installing the Optus Cable Internet CD, your web browser will automatically open at the myZOO home page. This site is an excellent starting point on the Internet and contains all of your account information plus other useful tools and information.
If you know the Internet address of a site you are looking for, you can type it in the address bar near the top of your browser window. Something like www.optuszoo.com.au will work fine. Don't worry about putting the http:// in front of the address as your web browser will put it in for you. If you don't know the address of the site you are looking for, you can use a search engine to find the address for you.

How fast is the Optus Broadband Internet service?

The Optus Broadband Internet service is delivered through cable, which is designed to send channel after channel of high quality sound and pictures, and is therefore capable of download speeds much faster than a 28k or 56k dial-up modem. Actual speeds achieved when using Optus Broadband Internet will vary due to factors that affect downstream data speed which include overall network traffic, your computer's performance and configuration, accessing non-cached or cached data, location and configuration of the accessed server, performance characteristics of each component of the data network, the number of users, and all users' compliance with Optus Internet Customer Terms and Acceptable Use Policy. Generally, you will experience speeds considerably faster than with a dial-up connection.

Searching the Internet

If you don't know the address of the site you are looking for, you can use a search engine to find the address for you. There are many search engines available on the Internet. We have included one in the myZOO homepage, for your convenience. You will see a white bar with a Search button located in the header, at the top of the page. Type in the topic you want to search for and press the Search button.
If you have limited success with your search you can try different words that relate to the topic you are interested in. Each search engine on the Internet has a different way to combine words to refine your search. It is recommended that you read the instruction page on any search engines' web site to achieve fast and accurate results for your search. You can use the back button in the top left hand corner of your web browser window to retreat out of sites you are not interested in to return to your search results page.

What exactly is a download?

Downloads include all material transferred to your computer from the Internet including items like web pages, text, graphics, email, software, audio and video files.

Someone told me everyone downloads when they're connected to the Internet, is that true?

Yes, every web page and every email you see on your computer is "downloaded" from the Internet. The Internet is actually a network that transfers data between computers. That data is what makes up web pages, text, email, audio and video that you receive and see on your computer. So every user of every ISP "downloads" data while they are using the Internet.

Can I fax over my Optus Cable Internet modem?

No. Cable modems cannot be connected to your phone line. However, if you still have your old fax modem, you can still use it as normal to send faxes.

What technical help can I get from Optus Customer Support?

Optus Internet provides technical support for problems that relate to browsing the Internet, sending or receiving email, network connectivity issues, and Optus approved modems. Support for third-party software and hardware configurations that are not related to the Optus Internet product can be obtained through the manufacturer of the product. Problems not directly related to Optus Internet may be subject to a support service fee.