Cable Modem Configuration: Windows Vista and Windows 7

Connecting via Ethernet
Connecting via USB
Contacting Customer Support

Important

Optus Customers with Windows Vista or Windows 7 please follow this guide instead of using the CD.

Connecting via Ethernet

Step 1 of 2

  • If your computer came with a Network Card (also known as Network Interface Card - NIC), connect the Ethernet cable (Cat 5 cable) from the cable modem to an available NIC port on your computer.

Step 2 of 2

  • With your cable modem switched on, simply unplug the power cable from the back of your modem, count to three then plug it back in. You should see the cable modem restart with the sequence of lights coming back on one by one

Once all the lights are back on, you should now be able to connect to the Internet.

Connecting via USB

Step 1 of 4

  • With your PC turned on, connect the USB cable from the cable modem to an available USB port on your computer
  • The Found New Hardware wizard will be displayed
  • Click Locate and install driver software (recommended)

Step 2 of 4

  • You will be prompted to either insert the installation CD or locate the drivers manually. If you have the Manufacturers Installation CD, insert it now, and skip to Step 4
  • Otherwise click I don't have the disk. Show me other options

Step 3 of 4

  • Click the Browse... button to specify the location of the USB driver for your cable modem. The necessary drivers are also available from the cable modem manufacturer's website: http://broadband.motorola.com/consumers/support
  • Once you have located the driver, click the Next button

Step 4 of 4

Windows will locate the necessary drivers and install them automatically.

  • Once completed, click Close to complete the driver installation process

Connection Complete!
Your modem should now be configured and connected to the Optus Cable service.

Contacting Customer Support

Still having problems?
Email us at cablesupport@optusnet.com.au or call 1300 300 693.
If you do call us, please ensure you have your computer turned on.